Retail Sales Associate

Castlery; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A furniture retailer is looking for a Retail Sales Associate in Singapore to enhance customer experiences and drive sales in the showroom. The role involves actively engaging with customers, addressing inquiries, and providing tailored recommendations. Ideal candidates have retail sales experience, strong interpersonal skills, and a background in home décor. Join us to help shape customer living experiences one detail at a time.

Qualifications

• Prior experience in retail sales, preferably in furniture or home décor.
• High energy in delivering top customer experiences.
• Excellent communication and interpersonal skills.
• Strong knowledge of MS Office.

Responsibilities

• Greet and engage customers, creating positive impressions.
• Listen to customers' preferences and provide tailored recommendations.
• Responsible for sales conversion across various channels.
• Nurture customer relationships to encourage repeat business.
• Handle customer inquiries and complaints professionally.

Skills

Customer engagement

Active listening

Sales conversion

Problem-solving

Interpersonal skills

Retail sales experience

Tools

MS Office (Word, Excel, Outlook)

Job description

We’re rethinking homes for how people really live, and we’re looking for a Retail Sales Associate to join our Singapore Flagship Store team to help shape the future of living—one thoughtful detail at a time.

Retail at Castlery is where design, service, and experience meet — giving customers a space to explore, connect, and discover the perfect pieces for their homes.

What you'll be doing:

• Greet and engage customers in a friendly and approachable manner, creating a positive first impression of our brand.

• Listen actively to customers' preferences and requirements, providing recommendations and solutions.

• Responsible for the conversion of sales from walk-in customers, emails, chats, and other sales channels.

• Recommend design-focused solutions tailored to customers’ requirements (style of home décor desired, floor plan, etc.).

• Build and nurture customer relationships to encourage repeat business and referrals.

• Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude.

• Work closely with cross departments to ensure customer satisfaction are met.

• Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks, and monthly high accuracy stock take.

• Perform other roles within the store such as maintaining visual standards, assisting team members, or performing operational tasks on the sales floor.

What you need to succeed:

• Prior experience in retail sales, preferably in furniture, home décor, or related industries.

• High energy in delivering the best customer experience.

• Excellent communication and interpersonal skills, with an ability to connect with customers.

• Proven track record of customer centricity and possess strong people skills (approachable, good listener, and empathetic).

• Strong knowledge of MS Office (Word, Excel, and Outlook).

Built for Real Life, Designed for What’s Next

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.