Retail Pawn Specialist: Service, Sales & Ops

TOP CASH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial solutions provider in Singapore is seeking a Retail Executive to deliver excellent customer service and manage store operations. This role involves processing pawn transactions, promoting products, and resolving customer enquiries. The ideal candidate has a minimum of 2 years of experience in retail or customer service, possesses strong problem-solving skills, and can handle a fast-paced work environment. Retail hours, including weekends and public holidays, are required.

Qualifications

• Minimum 2 years of experience in retail sales, customer service, or pawnshops.
• Strong problem-solving skills and creativity in finding solutions.
• Ability to work retail hours, including weekends and public holidays.

Responsibilities

• Process pawn transactions effectively and manage customer collateral.
• Promote jewellery and achieve individual and store sales targets.
• Handle escalated customer enquiries and resolve issues.

Skills

Customer service

Communication skills

Problem-solving

Adaptability

Job description

A financial solutions provider in Singapore is seeking a Retail Executive to deliver excellent customer service and manage store operations. This role involves processing pawn transactions, promoting products, and resolving customer enquiries. The ideal candidate has a minimum of 2 years of experience in retail or customer service, possesses strong problem-solving skills, and can handle a fast-paced work environment. Retail hours, including weekends and public holidays, are required.