Retail Operations Leader: Inventory & Planning Excellence

Chanel; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Chanel Singapore is seeking a Retail Operations Manager to elevate store performance through robust inventory management, planning, governance, and an exceptional client experience across the boutique network.

You will lead SOP adherence, audits, stock replenishment, reporting, and cross-functional collaboration with HR, Finance, VM, and stores to ensure timely execution of openings, launches, and initiatives while sustaining operational excellence.

Qualifications

• Strong grasp of retail operations, inventory management, and best practices.
• Excellent data analysis and reporting capabilities.
• Ability to translate data into actionable insights for commercial performance.

Responsibilities

• Serve as the primary operational liaison for the retail organization including after-hours support when required.
• Ensure consistent execution of SOPs, policies, and standards across boutiques and counters.
• Lead audits, health & safety, and governance initiatives; close corrective actions timely.
• Coordinate store openings, relocations, renovations, and closures.
• Prepare and maintain retail performance reporting (sales, traffic, productivity, dashboards).
• Drive inventory health with replenishment planning, stock cover, ageing, sell-through and OOS risk.
• Support planning, launches, and events; partner with HR for onboarding of new staff.
• Collaborate cross-functionally with Retail, Supply Chain, Finance, HR, VM, Store Projects, Marketing.

Skills

Analytical thinking

Communication

Stakeholder management

Problem solving

Tools

Microsoft Excel

PowerPoint

ERP systems

Job description

Chanel Singapore is seeking a Retail Operations Manager to elevate store performance through robust inventory management, planning, governance, and an exceptional client experience across the boutique network.

You will lead SOP adherence, audits, stock replenishment, reporting, and cross-functional collaboration with HR, Finance, VM, and stores to ensure timely execution of openings, launches, and initiatives while sustaining operational excellence.