Business Solutions Manager

Chanel Inc.; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

Chanel, Inc. in Singapore seeks a Business Solutions Manager to own market-level roadmaps and delivery of key business technology apps across Finance, Supply Chain, Retail and Digital.

You will translate Singapore & Export Market needs into regional/global roadmaps, partnering with regional Tech and Digital teams to drive adoption and value realization. Responsibilities include shaping business requirements, managing projects, change and adoption, and leveraging automation and AI to improve

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology or related field.
• PMP certification is an advantage but not required.
• At least 7 years of hands-on experience with Retail, Digital and Corporate systems.

Responsibilities

• Own market-level roadmap, delivery and operation of key business technology applications.
• Partner with business stakeholders, regional Tech and Digital teams to capture requirements and manage projects.
• Drive change adoption and training for end users to ensure successful rollout and continued usage.
• Leverage low-code/no-code and automation to improve boutique, office and distribution center operations.
• Ensure solutions comply with regional/global standards and regulatory requirements.

Skills

Business partnering

Project management

Change management

Automation & AI

Stakeholder management

Vendor management

Education

Bachelor's degree in Engineering / CS / IT

Tools

ERP

CRM

WMS

HRIS

BI tools

Job description

Job Mission

Job Mission The Business Solutions Manager is responsible for the market level roadmap, delivery and operation of key business technology applications across various domains, including Finance, Supply Chain, P&A, Retail, Marketing, clienteling, e-Business and client-facing systems. This role is critical to understanding, aligning and translating the nuances of Singapore & Export Markets into regional, global roadmaps and the wider system landscape and, only where necessary, implementing or managing market-specific applications. Partnering with business stakeholders, regional Tech and Digital teams is key to the role, specifically to capture business requirements and manage projects, change and adoption. In addition to the strategic application landscape, this role, in partnership with the regional teams, unlocks tactical opportunities for the business to improve processes and operations by leveraging automation and AI across boutiques, offices and distribution center. You are energized by : Business Partnering Act as the key contact between business teams and the Tech and Digital function in Singapore and Export Markets (Indonesia, Philippines, Cambodia), driving a simple and transparent roadmap that delivers market-specific requirements within the regional and global application landscape. Business analysis: Understand market operations to enable proactive, efficient and clear planning. Capture, analyse and prioritise business requirements, ensuring that solutions meet both immediate and long-term business objectives. Project Management & Delivery Develop and manage detailed project plans for all key initiatives, ensuring transparency across all levels of the organisation. Take a holistic view of Tech and Digital project delivery for Singapore & Export Markets, ensuring that conflicting timelines are managed with stakeholders and regional teams. Manage project progress, steering committees, budgets and resourcing, and proactively identify and mitigate risks that could affect delivery. Change Management and Adoption Champion change management initiatives, ensuring the smooth adoption of new systems, processes or ways of working, including training sessions or workshops for end users as needed to facilitate knowledge transfer and system adoption. Develop and execute communication plans to keep stakeholders informed of project milestones, changes, and impacts. Own the ongoing adoption of applications beyond the initial rollout and optimisation of existing application usage. Use key KPIs and measures to align each application with its business impact, and surface configuration, technical or process improvements to regional and business teams to deepen adoption. Technical Competency and Application Lifecycle Develop and maintain a holistic technical understanding of systems across the Retail Tech, Corporate and Digital Solutions domains, including their interdependencies and data flows. Serve as the local point of contact for the design and implementation of local system solutions, ensuring that they integrate with existing ecosystems and comply with regional architectural standards. Where required, evaluate and recommend system enhancements or new technologies to address market-specific needs and support business growth and operational efficiency. Manage the lifecycle of local applications, ensuring compliance with onboarding, maintenance and decommissioning requirements. Demonstrate a strong sense of ownership in coordinating issue resolution and escalation with the relevant local, regional and global teams. Ensure that solutions comply with applicable architecture, cybersecurity, data privacy, risk, procurement and regulatory requirements, engaging the appropriate regional and global teams throughout the solution lifecycle. Automation and AI Act as the key contact in the market to enable and leverage low-code and no-code solutions that address business opportunities. Proactively understand the regional and global solutions available, engage business teams and propose solutions where a need exists. Develop and deliver low-complexity applications within the agreed framework; for more complex solutions, leverage the regional automation team or external vendors. Vendor Management Where locally appointed vendors operate in Singapore and Export Markets: Manage vendor relationships, ensuring that appropriate partnership arrangements and ways of working are in place to deliver agreed service levels and value.

What you will bring

Strong business partnering and relationship management skills with an influencing mindset. Solid project and change management experience with a collaborative, transparent and delivery-focused approach. Working knowledge of enterprise business applications and integration landscapes across Retail, Digital and Corporate domains. Ability to understand business processes and identify opportunities for optimisation, automation and AI adoption. Ensure that vendor management complies with Chanel’s procurement policies throughout the vendor lifecycle. Understanding of low-code/no-code platforms, workflow automation and emerging AI capabilities. Strong attention to detail with the ability to manage multiple priorities, dependencies and stakeholders concurrently. Effective communication, stakeholder engagement, presentation and conflict management skills. Strong sense of ownership, accountability and urgency with a proactive approach to issue resolution and continuous improvement. Highly organised, self-motivated and capable of working independently while fostering collaboration across teams. Experience managing cross-functional initiatives involving market, regional and external partners. Budget management and financial planning experience for technology and business initiatives. Rapid learning capability with the ability to quickly understand new technologies, systems and business domains. Retail, Luxury Retail, or Omnichannel experience (preferred).

Academic / Professional Qualifications

Degree in Engineering, Computer Science, Information Technology or a related field. Project Management Professional (PMP) certification is an advantage but is not required.

Work Experience

At least 7 years of hands‑on experience with Retail, Digital and Corporate systems, with a demonstrated track record of successful implementations, ideally across more than one market. Experience working within global enterprise landscapes to deliver and manage end-to-end project lifecycles involving multiple internal and external teams, market, regional and global stakeholders, vendors and consultants. Experience implementing and delivering tactical solutions to meet business needs where enterprise solutions are unable to do so. Experience across multiple disciplines, including IT operations, project management, business analysis, vendor management and change management. Experience with retail and digital technologies, including POS, CRM, digital marketing and e‑commerce. Experience with corporate systems and technologies, including ERP, WMS, HRIS, payroll, time and attendance, BI and AI tools.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready‑to‑Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high‑end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.

It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.