Retail Excellence Manager

SharkNinja APAC; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

SharkNinja APAC is seeking a Retail Excellence Manager based in Singapore to lead training, field execution, and promoter engagement across the APAC region. You will develop training programs, support new product launches, and work with Sales, Marketing, and Product teams to drive retail performance.

The ideal candidate has strong retail coaching experience, a proven track record of exceeding targets, and the ability to travel for store visits and training across markets.

Qualifications

• Min five years of training experience in retail or consumer electronics.
• At least four years of in-person retail selling experience.
• Strong business acumen with proven quota achievement.
• Experience designing blended training curricula and eLearning.
• Excellent client service and cross-functional collaboration.

Responsabilités

• Develop and deliver comprehensive training programs for trainers, promoters, and demonstrators.
• Design curricula aligned with NPD launches and commercial objectives.
• Coordinate GTM training with Sales, Marketing, and Product teams.
• Coach and evaluate promoter performance through regular store visits.
• Gather shopper insights and translate into training improvements.
• Lead POSM planning and store presentation improvements.
• Prepare monthly training and payroll related reporting.

Connaissances

Training delivery

Retail coaching

Go-to-market support

MS Office

iPad proficiency

Outils

MS Office

iPad apps

Description du poste

Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love.

SharkNinja is expanding our APAC business and scaling it rapidly. Our two brands, Shark, and Ninja, have enjoyed unprecedented growth in the past 5 years, driven mainly by the very strong innovation pipeline on both brands. Given this success in our existing markets, SharkNinja has embarked on a bold plan for growing APAC business, in which Singapore plays a critical role.

As we continue to grow, we are looking for a Retail Excellence Manager to join our team. This role will be based in Singapore.

Position Overview

We are seeking a Retail Excellence Manager to drive retail training, field execution, and shopper engagement initiatives across the region. This role focuses on developing effective training programs, supporting successful product launches, enhancing retail execution standards, and improving the effectiveness of trainers, promoters, and retail sales personnel.

The ideal candidate is commercially minded, customer-centric, and highly collaborative, with the ability to work cross-functionally with Sales, Marketing, Product, and local market teams to deliver impactful retail experiences and drive business performance.

Roles And Responsibilities

Training & Capability Development

• Develop and implement comprehensive training programs, toolkits, and learning materials to equip trainers, promoters, and demonstrators with the knowledge and skills required to deliver impactful product demonstrations and drive sales performance.
• Design and deliver effective retail training solutions to support New Product Development (NPD) launches and ongoing commercial objectives.
• Create training curricula aligned with business priorities, best practices, and customer needs.
• Evaluate training effectiveness and implement continuous improvements to enhance promoter capability and organizational performance.

Product Launch & Cross-Functional Collaboration

• Partner closely with Sales, Marketing, and Product teams to ensure successful Go-To-Market (GTM) execution of new product launches.
• Ensure training content, product knowledge resources, and learning toolkits are delivered on time and aligned with commercial and NPD launch plans.
• Collaborate with global and regional training communities to adopt best-in-class and future-ready learning solutions.

Retail Excellence & Promoter Management

• Work closely with local country trainers to monitor, coach, and evaluate promoter performance.
• Conduct regular retail visits and training sessions to strengthen retailer engagement, improve product knowledge, and increase brand mindshare.
• Support the development of retail recognition programs and initiatives that drive promoter motivation and performance.

Consumer & Market Insights

• Gather shopper and consumer insights through research, store visits, engagement events, discovery sessions, and consultations.
• Translate consumer feedback and observations into actionable recommendations to improve training effectiveness, product positioning, and sales conversion.
• Participate in both in-store and out-of-store consumer engagement activities to deepen understanding of shopper behaviors and preferences.

Market Intelligence & Competitive Analysis

• Monitor market trends, industry developments, competitor activities, and emerging innovations.
• Identify opportunities, competitive advantages, and potential risks to maintain market relevance.
• Share key insights and recommendations with stakeholders to enhance product demonstrations, retail execution, and commercial strategies.

Retail Execution & Store Development

• Lead and manage in-store Point-of-Sale Materials (POSM) planning and execution, ensuring timely, high-quality implementation.
• Oversee store updates, refurbishment projects, and retail environment enhancement initiatives in partnership with Sales and Marketing teams.
• Support store-building and retail excellence initiatives to strengthen the overall brand presence.

Reporting & Administration

• Prepare and consolidate monthly sales reports, incentive calculations, and payroll submissions for promoters and demonstrators.
• Track training activities, retail engagement metrics, and promoter performance to support business reviews and decision-making.
• Undertake other related responsibilities as needed to support the Sales team.

Key Success Measures (KPIs)

• Training completion and effectiveness scores
• Promoter productivity and sales performance improvement
• Successful GTM readiness for new product launches
• Retail execution and POSM compliance rates
• Retailer engagement and mindshare growth
• Consumer satisfaction and product recommendation effectiveness
• Accuracy and timeliness of reporting and payroll submissions

Requirements

• Minimally five (5) years of training experience and minimally four (4) years of in-person retail selling experience in the retail, consumer electronics or beauty or relevant industry.
• Robust business expertise coupled with hands-on field coaching experience.
• Ambitious, self-motivated sales professional with a proven track record of exceeding quotas.
• Proficient in designing blended training curriculum and utilizing eLearning platforms.
• A solid grasp of retail operations coupled with a commitment to excellent client service.
• Passionate about domestic appliances and better yet, our products!
• Effective in influencing store support through relationship building and partnerships.
• Outstanding communication and interpersonal abilities.
• Self-driven, capable of working autonomously, and discerning when to seek guidance
• Capable of establishing connections and cultivating relationships with stakeholders from diverse backgrounds and with varying needs.
• Innovative mindset for goal setting, implementing novel processes, and enhancing efficiency and productivity.
• Familiar with Microsoft Office suite (Word, Excel, Teams, Outlook) and proficient in using iPad and related applications.
• Flexible availability for retail hours, including weekends and holidays, with willingness to travel

Your role in leading our success drivers & representing our unique mindset:

• Lead us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT.”

Explore SharkNinja APAC On Our Social Channels

• https://www.linkedin.com/company/sharkninja-apac/mycompany/
• https://www.linkedin.com/company/sharkninja-apac/jobs/