RETAIL ASSOCIATE - Changi Airport

FOCUS NETWORK AGENCIES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 24,000 - 36,000; Full time

Benefits offered by this job

Attractive compensation

Career growth

Family-oriented work

Airport location

Job summary

The Cocoa Trees at Changi Airport is hiring Retail Associates to join our team across multiple terminals. You will be the friendly face helping customers choose premium chocolates and confectioneries, handle transactions, and maintain an inviting store environment.

No prior experience required as training is provided; we value passion for service, in-store teamwork, and a willingness to learn about our wide range of products.

Qualifications

• Experience in customer service is preferred but training is provided.
• Able to handle cash transactions accurately and efficiently.
• Passion for premium chocolates and confectionery products.

Responsibilities

• Deliver Outstanding Customer Service: Be the friendly face that helps customers choose the best chocolates for any occasion.
• Merchandising & Housekeeping: Maintain a neat, organized, and inviting store environment.
• Cashiering Duties: Handle sales transactions accurately and efficiently.
• Be the Expert: Share your knowledge about our wide range of premium chocolates and confectioneries.

Skills

Customer service

Cashier duties

Sales & upselling

Education

GCE/NITEC

Job description

Join The Cocoa Trees Team at Changi Airport!

Position: Retail Associate
Location: Changi Airport, Singapore (Multiple Terminals)
Company: Focus Network Agencies (S) PTE LTD (The Cocoa Trees)

Are you a chocolate lover with a passion for customer service? Do you want to be part of Asia's leading retailer and distributor of premium chocolates and confectionery brands? The Cocoa Trees is expanding and opening new outlets at Changi Airport – and we want YOU to be part of our exciting journey!

We are looking for Retail Associates to join our dynamic team across various terminals at Changi Airport.

Why Join Us?

• Attractive Compensation: Competitive salary + Monthly Sales Incentive + Quarterly Variable Incentive + Airport Allowance.
• Career Growth: We believe in nurturing talent and providing career advancement opportunities.
• Family-Oriented Work Environment: Join a supportive team where collaboration and respect are at the core of our values.
• Exciting Work Location: Work in a bustling, world-class international airport with a diverse range of customers from around the globe.

Key Responsibilities:

• Deliver Outstanding Customer Service: Be the friendly face that helps customers choose the best chocolates for any occasion.
• Merchandising & Housekeeping: Maintain a neat, organized, and inviting store environment.
• Cashiering Duties: Handle sales transactions accurately and efficiently.
• Be the Expert: Share your knowledge about our wide range of premium chocolates and confectioneries.

What We’re Looking For:

• Passion for Service: Enjoy engaging with people and providing exceptional service.
• Qualifications: GCE 'N' Level / 'O' Level / NITEC / Higher NITEC or equivalent.
• Ready to Shine: No experience? No problem! We’ll train you to be the best in the business.

Ready to take the next step in your career and become part of something sweet?