Retail Associate

CASTLERY PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading furniture retailer is seeking a Sales Specialist for their Singapore Flagship Store. The ideal candidate will engage customers, convert sales through various channels, and provide tailored design solutions. Prior retail experience, particularly in furniture or home décor, is preferred. This role is essential in building customer relationships and ensuring satisfaction. Join the team and contribute to a growing and dynamic environment.

Qualifications

• Prior experience in retail sales, preferably in furniture or home décor.
• Strong knowledge of MS Office applications.
• Ability to connect with customers and provide solutions.

Responsibilities

• Engage customers and create a positive first impression.
• Convert sales from various channels.
• Build and nurture customer relationships.
• Assist in operational tasks in the showroom.

Skills

Customer engagement

Sales conversion

Interpersonal skills

Problem-solving

Tools

MS Office (Word, Excel, Outlook)

Job description

We’re rethinking homes for how people really live, and we’re looking for a Sales Specialist to join our Singapore Flagship Store team to help shape the future of living—one thoughtful detail at a time.

Retail at Castlery is where design, service, and experience meet — giving customers a space to explore, connect, and discover the perfect pieces for their homes.

What you'll be doing:

• Greet and engage customers in a friendly and approachable manner, creating a positive first impression of our brand.
• Listen actively to customers' preferences and requirements, providing recommendations and solutions.
• Responsible for the conversion of sales from walk-in customers, emails, chats, and other sales channels.
• Recommend design-focused solutions tailored to customers’ requirements (style of home décor desired, floor plan, etc.).
• Build and nurture customer relationships to encourage repeat business and referrals.
• Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude.
• Work closely with cross departments to ensure customer satisfaction are met.
• Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks, and monthly high accuracy stock take.
• Perform other roles within the store such as maintaining visual standards, assisting team members, or performing operational tasks on the sales floor.

What you need to succeed:

• Prior experience in retail sales, preferably in furniture, home décor, or related industries.
• High energy in delivering the best customer experience.
• Excellent communication and interpersonal skills, with an ability to connect with customers.
• Proven track record of customer centricity and possess strong people skills (approachable, good listener, and empathetic).
• Strong knowledge of MS Office (Word, Excel, and Outlook).

Built for Real Life, Designed for What’s Next

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.