Retail Assistant - Apparel Shop / Bugis [2683]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 24,552 - 26,784; Full time

Job summary

PVH in Singapore is seeking a Customer Service Assistant for flagship stores under Tommy Hilfiger/Calvin Klein. You will guide customers, demonstrate product features and provide accurate information to aid purchasing decisions.

Responsibilities include maintaining store presentation, stock replenishment, handling refunds/exchanges, cash balancing, and ensuring SOP compliance. The role requires a 5.5-day work week, 9-hour shifts with a 1-hour lunch, and a retail-focused mindset.

Responsibilities

• Provide customers with product information, demonstrate and explain product features.
• Guide customers to assist them in making purchasing decisions.
• Maintain overall cleanliness and maintenance of the store.
• Handle refunds, exchanges and associated paperwork.
• Balance cash registers at the end of the shift, ensuring sufficient cash change for next shift.
• Order low stocks and ensure newly delivered stock is placed on shelves appropriately.
• Put up store and window displays for promotions.
• Communicate any discrepancies to Reporting Manager immediately.

Job description

Basic Salary: $2,200 - $2,400 + Commission

Location: Bugis

Working days: 5.5 days (6 off days per month). Shop Operation hours: 10am - 10pm. Working hours: 9 hours (including 1 hour lunch break).

Job Responsibilities

• Provide customers with product information, demonstrate and explain product features.
• Guide customers to assist them in making purchasing decisions.
• Ensure shelves are stocked properly and all items and shelves are dusted and cleaned periodically.
• Maintain overall cleanliness and maintenance of the store.
• Handle refunds, exchanges and associated paperwork.
• Balance cash registers at the end of the shift, ensuring sufficient cash change for next shift.
• Order low stocks and ensure newly delivered stock is placed on shelves appropriately.
• Put up store and window displays for promotions.
• Communicate any discrepancies to Reporting Manager immediately.
• Take and resolve customer complaints; relay complicated cases to Reporting Manager.
• Perform any duties as delegated by Reporting Manager.
• Maintain and follow all procedures as prescribed by company SOP.