Retail Assistant

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 26,000 - 36,000; Full time

Job summary

People Profilers Pte. Ltd. seeks a Retail Assistant (Luxury) to uphold premium standards in a grocery retail setting in Singapore.

You will contribute to achieving sales targets, ensure impeccable store presentation, and deliver exceptional customer experiences to discerning shoppers. Ideal candidates have at least 1 year in retail, familiarity with luxury or premium environments, and the ability to work weekends and holidays.

Qualifications

• Customer service experience is essential.
• Strong interpersonal communication and relationship-building.
• Understanding of retail operations, inventory, and sales performance.
• Comfortable handling cash and daily store administration.

Responsibilities

• Oversee daily operations of the retail outlet to ensure smooth performance.
• Maintain high standards of cleanliness, product presentation and store appearance.
• Ensure compliance with company policies, food safety and safety requirements.
• Manage opening/closing procedures and cash handling.

Skills

Customer service

Interpersonal skills

Retail operations

Cash handling

Education

GCE O Levels in Retail Management, Business Administration, Hospitality or related

Job description

Retail Assistant (Luxury)

This role is suited to a Retail Assistant who understands the expectations of a premium retail environment.

Key Responsibilities

Store Operations

• Oversee the daily operations of the retail outlet, ensuring smooth and efficient store performance.
• Maintain high standards of cleanliness, housekeeping, product presentation and overall store appearance.
• Ensure compliance with company policies, operational procedures, food safety and workplace safety requirements.
• Manage opening and closing procedures, cash handling and daily store administration.

Sales & Commercial Performance

• Drive sales and profitability by achieving outlet sales targets and key performance indicators.
• Monitor daily and monthly sales performance and identify opportunities to improve revenue and customer conversion.
• Implement promotional activities, campaigns and seasonal initiatives in line with company direction.
• Monitor product performance and provide feedback on fast-moving, slow-moving and high-margin products.

Customer Experience

• Deliver a consistently high level of customer service aligned with the standards of a premium grocery brand.
• Build strong relationships with customers and ensure their needs and expectations are well addressed.
• Handle customer feedback, enquiries and complaints professionally and effectively.
• Maintain a welcoming, polished and service-oriented environment within the outlet.

Requirements

• GCE O Levels in Retail Management, Business Administration, Hospitality or a related discipline preferred.
• 1 year in a retail role.
• Experience in premium retail, luxury retail, specialty retail, FMCG or hospitality will be advantageous.
• Strong understanding of retail operations, inventory management and sales performance.
• Strong customer service and interpersonal skills, with the ability to interact confidently with discerning customers.
• Commercially minded with good understanding of sales targets, KPIs and cost management.
• Strong organisational and problem-solving abilities.
• Hands-on, proactive and comfortable working in a fast-paced retail environment.
• Willingness to work retail hours, including weekends and public holidays.

We regret that only shortlisted candidates will be notified.