Retail Assistant

Kenshop Pte Ltd; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Kenshop Pte Ltd is seeking a friendly Retail Sales Associate to engage walk-in customers, demonstrate products, and process transactions in our Singapore store. You will build product knowledge and deliver excellent service, contributing to smooth daily operations.

The role involves stock replenishment, visual merchandising, assisting in promotions and events, and occasional deployments to exhibitions or pop-ups. 5-day week with weekend shifts; training provided. Fresh graduates welcome to apply.

Qualifications

• Friendly and approachable with a strong customer service mindset.
• Responsible, punctual and able to work independently.
• Willing to learn and develop good knowledge of our products.
• Comfortable with hands-on product demonstrations and basic troubleshooting.
• Able to handle cashiering, stock replenishment and general retail duties.
• Able to work retail hours, including weekends and public holidays based on roster.
• Willing to be deployed to exhibitions, roadshows, pop-up events or other company operating locations when required.
• Prior retail or customer service experience is an advantage but not required.
• Interest in model trains, buses, collectibles or Singapore-themed products is a plus.
• Fresh graduates are welcome to apply.
• Training will be provided.

Responsibilities

• Engage walk-in customers, understand their needs and recommend suitable products.
• Explain and demonstrate product features, basic setup and functionality.
• Process sales transactions accurately using the ePOS system.
• Handle customer enquiries and provide appropriate product information.
• Handle exchanges and after-sales matters in accordance with company guidelines.
• Replenish stock and maintain neat, organised and attractive product displays.
• Monitor inventory levels and highlight fast-moving or low-stock items.
• Assist with receiving, checking, unpacking and organising incoming stock.
• Assist with periodic stock counts and inventory checks.
• Maintain store cleanliness and ensure products are properly presented at all times.
• Support in-store promotions, campaigns and new product launches.
• Support exhibitions, roadshows, pop-up events and other company activities at different locations when required.
• Perform other reasonable duties related to retail and business operations as assigned by the Manager.

Skills

Customer service

Cashier duties

Stock replenishment

Product demonstrations

Flexible schedule

Tools

POS system

Job description

Responsibilities

• Engage walk-in customers, understand their needs and recommend suitable products.

• Explain and demonstrate product features, basic setup and functionality.

• Process sales transactions accurately using the ePOS system.

• Handle customer enquiries and provide appropriate product information.

• Handle exchanges and after-sales matters in accordance with company guidelines.

• Replenish stock and maintain neat, organised and attractive product displays.

• Monitor inventory levels and highlight fast-moving or low-stock items.

• Assist with receiving, checking, unpacking and organising incoming stock.

• Assist with periodic stock counts and inventory checks.

• Maintain store cleanliness and ensure products are properly presented at all times.

• Support in-store promotions, campaigns and new product launches.

• Support exhibitions, roadshows, pop-up events and other company activities at different locations when required.

• Perform other reasonable duties related to retail and business operations as assigned by the Manager.

Requirements

• Friendly and approachable with a strong customer service mindset.

• Responsible, punctual and able to work independently.

• Willing to learn and develop good knowledge of our products.

• Comfortable with hands-on product demonstrations and basic troubleshooting.

• Able to handle cashiering, stock replenishment and general retail duties.

• Able to work retail hours, including weekends and public holidays based on roster.

• Willing to be deployed to exhibitions, roadshows, pop-up events or other company operating locations when required.

• Prior retail or customer service experience is an advantage but not required.

• Interest in model trains, buses, collectibles or Singapore-themed products is a plus.

• Fresh graduates are welcome to apply.

• Training will be provided.

Working Arrangement

• Full-time position.

• 5-day work week based on retail roster.

• Weekend and public holiday shifts are required.

• Primary retail location with deployment to exhibitions, roadshows and other locations when operationally required.