Restaurant Manager [Outram]

Oak & Ember Pte Ltd; Singapore; On-site; SGD 48,000 - 75,000; Full time

Job summary

Willow & Oak in Outram invites an experienced Restaurant Manager to lead daily operations across dining, bar, and play areas, guiding the front‑of‑house team to deliver warm, attentive service and drive profitability.

With 3–5 years of F&B management experience and a passion for hospitality, you will balance guest satisfaction with operational efficiency, ensuring high standards and seamless team leadership.

Qualifications

• 3–5 years of F&B management experience in a restaurant setting.
• Ability to adapt in a fast-paced environment and balance service with operational needs.
• Solid understanding of restaurant operations, inventory, and cost control.
• Passion for hospitality and creating memorable dining experiences.
• Strong leadership, communication and people management skills.
• Willingness to work evenings, weekends, and public holidays.

Responsibilities

• Maintain a safe, clean, and welcoming environment.
• Oversee daily operations across dining, bar and play areas.
• Ensure high standards of food quality, presentation, and service.
• Handle guest feedback and resolve issues promptly with professionalism.
• Possesses strong knowledge of bar operations, including beverage preparation, cleanliness, and stock awareness to support smooth service.

Job description

SUMMARY:

As the Restaurant Manager at Willow & Oak in Outram, you will lead daily operations across our dining, bar, and play areas, manage and inspire the front-of-house team, and drive profitability while maintaining high service standards. This position is ideal for an experienced, hands‑on hospitality leader with 3–5 years of F&B management experience, strong business acumen, and a passion for creating memorable dining experiences.

KEY RESPONSIBILITIES:

Service & Operations

• Maintain a safe, clean, and welcoming environment
• Oversee daily operations across dining, bar and play areas
• Ensure high standards of food quality, presentation, and service
• Handle guest feedback and resolve issues promptly with professionalism
• Possesses strong knowledge of bar operations, including beverage preparation, cleanliness, and stock awareness to support smooth service

Team Leadership

• Manage staff scheduling, performance reviews, and on-the-job training
• Lead, train, and motivate front‑of‑house and service staff to deliver warm, attentive service
• Foster a positive, team‑first culture that reflects Willow & Oak’s values of passion, pride and hospitality

Business & Financial Management

• Drive sales growth and manage costs (labor, food, beverage)
• Monitor stock levels, work with suppliers, and minimize wastage
• Track daily/weekly sales reports and identify opportunities to improve profitability

Marketing & Engagement

• Build rapport with regular guests and local businesses to encourage repeat visits
• Support promotions & campaigns (e.g. weekday dinner traffic, family packages, special events)
• Partner with management to develop ideas for seasonal menus, specials, and community events

Compliance & Administration

• Liaise with external vendors and partners when required
• Ensure compliance with MOM, NEA, SFA, and fire safety regulations
• Manage payroll records, attendance, and administrative duties accurately

JOB REQUIREMENTS:

• At least 3–5 years of F&B management experience, preferably in a restaurant setting
• Ability to adapt in a fast‑paced environment, balancing service with operational needs
• Solid understanding of restaurant operations, inventory, and cost control
• Passion for hospitality and creating memorable dining experiences
• Strong leadership, communication and people management skills
• Willingness to work evenings, weekends, and public holidays