RESTAURANT MANAGER

32 TUAS PTE. LTD.; Singapore; Presencial; SGD 72.000 - 110.000; Jornada completa

Descripción de la vacante

32 Tuas Pte. Ltd. is seeking an experienced Restaurant Manager to oversee daily restaurant operations and drive customer satisfaction. You will coordinate front-of-house and back-of-house activities, manage staff, and ensure adherence to sanitation standards in a fast-paced setting.

The role requires strong leadership, deep F&B knowledge, and proven financial management skills, with a focus on quality service and brand promotion within the local community.

Formación

• Proven work experience as a Restaurant Manager or General Manager.
• Proven customer service experience as a manager.
• Extensive F&B knowledge, with ability to explain ingredients and dishes to staff and customers.
• Familiarity with restaurant management software like OpenTable and PeachWorks.
• Strong leadership, motivational and people skills.
• Acute financial management skills.

Responsabilidades

• Coordinate daily front-of-house and back-of-house restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently to customer complaints.
• Review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback.
• Estimate future needs for goods and cleaning supplies.
• Ensure compliance with sanitation and safety regulations.
• Maintain the restaurant's good image and suggest improvements.
• Control costs and identify waste-reduction measures.
• Create reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community via events.
• Suggest strategies to reach broader audiences (discounts, social media).
• Train new and current employees on service standards.
• Implement policies to sustain future operations.

Conocimientos

Leadership

Customer service

F&B knowledge

Financial management

People management

Herramientas

OpenTable

PeachWorks

Descripción del empleo

Job Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills