Resource Planning Analyst, Trust & Safety

TikTok; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

TikTok is seeking a Resource Planning Analyst for Trust & Safety in Singapore. You will own resource management for the Safety team, ensure the right people are assigned at the right times and locations, and collaborate with product and operations to meet evolving demand while sustaining high service levels.

This role emphasizes data-driven decision making, capacity modeling, and process improvements to scale safety operations globally.

Qualifications

• Bachelor’s degree in a relevant field and at least 3 years of experience.
• Strong data analysis skills and proficiency in Excel are required.
• Excellent cross-functional communication and stakeholder management skills.
• Ability to independently drive strategies and align stakeholders to goals.

Responsibilities

• Own resource management for the Trust & Safety team, ensuring right resources are allocated at the right time and location.
• Partner with product and downstream operation teams to define planning parameters and coordinate ad hoc needs.
• Leverage data to analyze operational output and trends, identifying optimization opportunities.
• Lead process improvements to scale resource planning across diverse scenarios.
• Manage capacity and delivery timelines; use data modeling to simulate allocation scenarios.
• Collaborate to improve capacity monitoring and reporting tools.
• Thrive in a fast-paced environment with resilience and ownership.

Skills

Data analysis

Excel

Cross-functional communication

Stakeholder management

SQL

Education

Bachelor’s degree or above in a relevant field

Tools

SQL

Job description

Discover a career that energizes and excites you every day.

@2026 TikTok

Global Operations

Resource Planning Analyst, Trust & Safety

Location:

Employment Type:

Regular

Job Code:

A235476B

Responsibilities

About the TeamThe Account Interaction & Search Safety Team is a lean and agile group focused on safeguarding user interactions across Account, Search, Comment, and Messaging. Our mission is to respond quickly to evolving safety challenges by streamlining workflows, implementing efficient operational processes, and fostering cross team collaboration to proactively address risks.The planning team ensures that safety operations are adequately resourced, optimized, and future-ready. By aligning workforce supply with business needs, managing vendors and internal capacity, and responding to real-time changes, the team plays a central role in maintaining service levels, productivity, and long term scalability of safety operations.

• Own resource management for the team, ensuring the right resources are allocated at the right time and location to support operational delivery and improve efficiency.
• Partner closely with product and downstream operation teams to define planning parameters, and coordinate ad hoc resource needs and unexpected situations.
• Leverage data to analyze operational output and key metrics trends, continuously identifying and driving optimization opportunities.
• Lead process improvement initiatives to enhance resource planning mechanisms, ensuring scalability across diverse business scenarios and stakeholders.
• Manage capacity and resource delivery timelines; use data modeling to simulate different resource allocation scenarios and support decision-making.
• Collaborate cross-functionally to improve the effectiveness and usability of capacity monitoring and reporting tools.
• Thrive in a fast-paced environment with strong resilience to handle complex challenges.
• Demonstrate strong ownership, resilience, and self-management.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above in a relevant field (e.g., Business Analytics, Economics, Statistics, or related disciplines).
• At least 3 years of relevant experience (e.g., data analysis, resource management, or strategic planning);
• Strong data analysis skills; proficiency in Excel is required.
• High attention to detail, with the ability to process large datasets and identify subtle insights.
• Strong cross-functional communication and stakeholder management skills; able to independently drive strategies and align stakeholders to achieve goals.

Preferred Qualifications

• Proficiency in SQL and other data analysis tools.
• Experience working in multinational or global environments.
• Experience delivering results in BPO, social media, or call center environments is a plus.
• Experience in large-scale operations planning is a plus.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.