Residential Property Coordinator

HJA-Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

JLL Singapore is seeking a Residential Property Coordinator to manage day-to-day operations of leased residential properties in compliance with government guidelines and client standards. You will support the Account Management team and liaise with residents, suppliers, and authorities.

The role requires a university degree and at least three years in residential property management, plus proficiency in Microsoft Office and property management software.

Qualifications

• University degree or equivalent qualification.
• Minimum of three years' experience in residential property management or a related field.
• Familiarity with local health and safety standards and regulations.

Responsibilities

• Coordinating the management of leased residential properties and maintaining stakeholder relationships.
• Providing advice and assisting Account Management on the local leased residential property market.
• Supporting staff with residential property matters and liaising with real estate brokers.
• Preparing lease documentation and related paperwork.
• Maintaining electronic records of residential property matters and service providers.
• Ensuring properties meet HSE regulations and client standards.
• Supporting budget management, forecasting, and reporting.
• Managing contracts for maintenance and essential services.
• Escalating issues to Site Management as needed.
• Delivering high standards of customer service and timely responses to residents.

Skills

Health and safety standards

Microsoft Office

Residential property management

Organisational skills

Communication

Analytical and decision-making

Customer-focused, solutions-oriented

Education

University degree or equivalent qualification

Tools

Microsoft Office

Residential property management software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Summary Under the direction of the Post Facilities Manager, the Residential Property Coordinator is responsible for coordinating the day-to-day management of residential properties in accordance with British government guidelines, health and safety legislation, and client standards. The role provides administrative and operational support across the leased residential property portfolio, ensures statutory requirements are met, and maintains strong working relationships with residents, external authorities, service providers, and internal teams.

Responsibilities

• Coordinating the management of leased residential properties and maintaining effective internal and external stakeholder relationships.
• Providing advice, assistance, and recommendations to the Account Management team on the local leased residential property market.
• Supporting incoming and departing staff with residential property matters and liaising with real estate brokers.
• Preparing lease documentation and associated paperwork as required.
• Maintaining accurate electronic records of residential property matters, including lists of service and maintenance suppliers.
• Ensuring staff residential properties offer suitable amenities, security, and safety that meet Health, Safety and Environment (HSE) regulations and client standards.
• Supporting management of the residential estate budget, including preparing reports for forecasting and monitoring.
• Ensuring appropriate contracts and service agreements are in place for planned maintenance and essential service delivery.
• Monitoring the general upkeep of residential properties and supporting emergency and crisis management plans; escalating issues to the Site Management team as required.
• Delivering high standards of customer service and responding promptly to resident needs and requests.
• Supporting logistical arrangements for official visits, including coordination of required resources.

Core Competencies

• Knowledge of health and safety standards, including fire and electrical safety.
• Proficiency in Microsoft Office and relevant residential property management software.
• Understanding of local building statutory requirements.
• Excellent organisational skills with strong attention to detail and the ability to manage competing priorities and meet deadlines.
• Effective written and verbal communication skills, with the ability to engage confidently with stakeholders from diverse backgrounds.
• Strong analytical and decision-making skills.
• A customer-focused and solutions-oriented approach, with the ability to manage challenging situations professionally.
• Professionalism, resourcefulness, and approachability.

Experience & Qualifications

• University degree or equivalent qualification.
• A minimum of three years' experience in residential property management or a related field.

Location: On-site -Singapore

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

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