Reservation and Switchboard Agent

Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; Presencial; SGD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Property Consultants Pte Ltd is seeking an administrative professional to manage incoming calls, transfer them to the right teams, and handle room reservations using internal systems. The role focuses on delivering a positive client experience and ensuring records are accurate and up-to-date.

You will support day-to-day switchboard and room booking operations, coordinate with facilities and catering, and respond promptly to inquiries while upholding company policies.

Responsabilidades

• Assist Assistant Supervisor to manage day-to-day Switchboard/Room Reservation Operations in a professional manner while meeting clients’ needs
• Need to be culturally sensitive, and perform work ethically and with integrity
• Responds to request for information, service, and assistance in a timely manner
• Knowledge of procedures for booking Client Area’s meeting rooms
• Manage and coordinate meeting room bookings using internal reservation systems
• Ensure all Room Booking confirmation is send to User via Email
• Pro-actively manage client expectations ensuring that the service levels are maintained
• Understand Client’s Protocol
• Familiar with list of available basic amenities and Audio & Visual Equipment
• Ensure room setups meet client requirements (AV, catering, layout)
• Resolve scheduling conflicts and maintain accurate booking records
• Operate and direct calls to appropriate users
• Respond promptly and professionally to incoming calls and emails
• Maintain updated contact lists and internal directories
• Handle special requests and last-minute changes with professionalism
• Support hospitality or workplace teams with ad hoc tasks in responding to corporate service requests
• Perform general administrative tasks as assigned, such as data entry and maintaining of records
• Update reservation protocols and internal procedures when required
• Liaise with catering, AV, security, landlord teams for meeting/event requirements
• Monitor service levels and escape any issues affecting client experience
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs
• Actively support an environment that supports teamwork, co-operation & performance excellence
• To participate Department briefings and team meetings and contribute to a positive and collaborate work environment
• Ensure operation procedures are followed to ensure service standards are maintained and to complete tasks efficiently
• Monitoring of guideline and strategies to protect health and safety of staff and others
• Protect Client and Jones Lang LaSalle Reputation. Report any issues or concerns back to Management

Descripción del empleo

Job Description

Overall Role

• Answering incoming calls, transferring them appropriately, and providing general information
• Taking and confirming reservations for meetings using internal system
• Providing a positive and helpful experience to users/clients
• Maintaining accurate records, handling correspondence, and assisting with other administrative tasks as needed
• Addressing inquiries and concerns efficiently and professionally, escalating issues as necessary
• Maintaining and updating reservation records, ensuring accuracy and up-to-date information
• Adhering to company policies and procedures related to call handling and reservation processes

Duties & responsibilities

• Assist Assistant Supervisor to manage day-to-day Switchboard/Room Reservation Operations in a professional manner while meeting clients’ needs
• Need to be culturally sensitive, and perform work ethically and with integrity
• Responds to request for information, service, and assistance in a timely manner
• Knowledge of procedures for booking Client Area’s meeting rooms
• Manage and coordinate meeting room bookings using internal reservation systems
• Ensure all Room Booking confirmation is send to User via Email
• Pro-actively manage client expectations ensuring that the service levels are maintained
• Understand Client’s Protocol
• Familiar with list of available basic amenities and Audio & Visual Equipment
• Ensure room setups meet client requirements (AV, catering, layout)
• Resolve scheduling conflicts and maintain accurate booking records
• Operate and direct calls to appropriate users
• Respond promptly and professionally to incoming calls and emails
• Maintain updated contact lists and internal directories
• Handle special requests and last-minute changes with professionalism
• Support hospitality or workplace teams with ad hoc tasks in responding to corporate service requests
• Perform general administrative tasks as assigned, such as data entry and maintaining of records
• Update reservation protocols and internal procedures when required
• Liaise with catering, AV, security, landlord teams for meeting/event requirements
• Monitor service levels and escape any issues affecting client experience
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs
• Actively support an environment that supports teamwork, co-operation & performance excellence
• To participate Department briefings and team meetings and contribute to a positive and collaborate work environment
• Ensure operation procedures are followed to ensure service standards are maintained and to complete tasks efficiently
• Monitoring of guideline and strategies to protect health and safety of staff and others
• Protect Client and Jones Lang LaSalle Reputation. Report any issues or concerns back to Management