Repair & Warranty Solutions Specialist

Airbus Services Asia Pacific Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Part time

Job summary

Satair Pte Ltd in Singapore seeks a professional to manage repair, lease and exchange orders, driving on-time delivery and optimal service outcomes. You will act as the SPOC for key customers, coordinating with repair stations and internal Airbus teams to resolve issues and ensure swift, compliant order processing.

The role requires 3–5 years in order management or supply chain, knowledge of repair management, and strong analytical as well as negotiation skills.

Qualifications

• Diploma or degree in Aeronautics / Aeronautical Engineering preferred.
• 3–5 years in Customer Order Management or Supply Chain or related area.
• Good knowledge of repair management.
• Working knowledge of SAP.
• Strong analytical and numeracy skills with critical thinking.
• Business acumen and negotiation skills.
• Understanding of Customer Business & Operations and customer needs.
• Knowledge of Export Control basics.
• Ability to read and interpret technical documentation.
• Knowledge of maintenance-oriented airworthiness rules and maintenance operations.
• IT affinity to support digitalization of manual processes.
• Shipping or aviation knowledge is advantageous.

Responsibilities

• Act as Single Point Of Contact (SPOC) for a defined customer portfolio, handling repair, lease, exchange and commercial inquiries.
• Evaluate problems, coordinate delivery solutions with Airbus internal teams and external interfaces.
• Define optimal service solutions (repair, lease or exchange) with time-optimized delivery.
• Monitor KPIs for material order activity and produce detailed reports for customers and management.
• Maintain supplier relations and ensure performance targets.
• Initiate and conduct follow-up with repair stations to meet Shop Processing Times and Turnaround Times.
• Drive improvement plans and track progress to meet targets.
• Keep leadership informed of changes in repair station performance.
• Provide world-class customer support with timely responses to service requests.
• Issue and manage repair and warranty orders with approved suppliers/repair stations.
• Proactively update customers on order and claim status.
• Coordinate cross-functional interfaces with stakeholders across departments.
• Maintain accurate customer records in relevant systems.
• Independently decide on on-time material delivery to meet customer expectations.
• Escalate promptly when material is not available and coordinate resolutions.
• Perform other duties to meet evolving business needs.

Skills

Analytical skills

Negotiation skills

After sales knowledge

Customer service orientation

Education

Degree in Aeronautics / Aeronautical Engineering

Tools

SAP

Job description

Satair Pte Ltd in Singapore seeks a professional to manage repair, lease and exchange orders, driving on-time delivery and optimal service outcomes. You will act as the SPOC for key customers, coordinating with repair stations and internal Airbus teams to resolve issues and ensure swift, compliant order processing.

The role requires 3–5 years in order management or supply chain, knowledge of repair management, and strong analytical as well as negotiation skills.