Remote Systems Process Specialist: 24x7 IT Support

Roche

Singapore

Hybrid

SGD 90,000 - 130,000

Full time

3 days ago

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Job summary

Roche Singapore is seeking a Systems Process Specialist to provide 24x7 on-call IT support for manufacturing applications, on-site or remotely. You will collaborate with global IT teams to ensure timely incident resolution and uptime, support Go-Live activities, and adhere to quality standards.

A strong background in SAP ERP, S/4HANA, EWM, MES, and LIMS is required. You will participate in IT/OT lifecycle planning, validation, and audits, contributing to GMP compliance and continuous process

Qualifications

BS or higher in Chemical Engineering, Electrical Engineering, CS/Eng, IT or equivalent with 5+ years in pharma
Experience with SAP ERP and EWM; MES desirable
Knowledge of LIMs, Mulesoft, Solace; scripting; BI tools like Tableau; databases and cyber security

Responsibilities

Provide Level 1 (24x7 on-call) on-site or remote IT support for manufacturing applications
Coordinate with end users and site stakeholders during major incidents
Collaborate with global IT teams across locations/time zones; monitor ticket closure and validate resolutions
Support new IT initiatives, go-lives, and lifecycle management of IT/OT systems
Adhere to Roche quality policies and SOPs; assist GMP audits and system validation