Relationship Manager - Vice President

STATE STREET CORPORATION; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

State Street Corporation is seeking a Relationship Manager to own strategic client relationships, drive revenue growth, and ensure a superior client experience across the portfolio. You will coordinate cross-functional teams and act as a trusted advisor to executives.

You will lead account plans, governance forums, and collaboration with Sales, Product, Alpha, Markets, and other units to create value, manage risk, and expand wallet share while sustaining client satisfaction and retention.

Qualifications

• 10+ years in client relationship management or related areas.
• Strong commercial acumen and revenue growth experience.
• Excellent communication, negotiation, and presentation skills.

Responsibilities

• Own and develop strategic relationships with key client decision-makers and executive stakeholders.
• Act as the primary client advocate and trusted advisor.
• Develop and maintain comprehensive account plans aligned to client priorities and business objectives.
• Lead executive engagement programs and governance forums.
• Monitor client sentiment, satisfaction, and overall relationship health.
• Identify opportunities to expand wallet share and deepen strategic partnerships.
• Support new business opportunities, cross-sell initiatives, and solution positioning across State Street products and services.
• Own commercial discussions, including contract renewals, pricing, and strategic opportunities.
• Partner with Sales, Product, Alpha, Markets, and other business units to drive client growth.
• Create and execute account strategies that support revenue growth, retention, and risk management.
• Lead client governance meetings, business reviews, and executive forums.
• Coordinate internal stakeholders to ensure alignment on client priorities and actions.
• Maintain accurate account plans, opportunity pipelines, and relationship maps.
• Partner with Client Service teams to improve client satisfaction and address service challenges.
• Sponsor remediation plans for high-risk or escalated client situations.
• Monitor key client metrics, NPS results, service trends, and relationship risks.
• Serve as the client-facing liaison on significant regulatory, reputational, risk, or compliance matters.
• Drive collaboration across Client Service, Operations, Product, Technology, PAM, Alpha, Sales, and other stakeholders.
• Align resources and subject matter experts to support client objectives.
• Escalate and coordinate resolution of complex client issues and strategic initiatives.
• Foster a culture of accountability, client centricity, and continuous improvement.

Skills

Relationship mgmt

Institutional sales

Client service leadership

Financial services

Job description

Role Purpose

The Relationship Manager (RM) serves as the strategic owner of assigned client relationships, responsible for driving client satisfaction, revenue growth, retention, and executive engagement across the client portfolio. The RM acts as the client's trusted advisor and advocate within State Street, coordinating cross-functional teams to deliver strategic outcomes while ensuring a seamless client experience.

Key Responsibilities

• Own and develop strategic relationships with key client decision-makers and executive stakeholders.
• Act as the primary client advocate and trusted advisor.
• Develop and maintain comprehensive account plans aligned to client priorities and business objectives.
• Lead executive engagement programs and governance forums.
• Monitor client sentiment, satisfaction, and overall relationship health.
• Identify opportunities to expand wallet share and deepen strategic partnerships.
• Support new business opportunities, cross-sell initiatives, and solution positioning across State Street products and services.
• Own commercial discussions, including contract renewals, pricing, and strategic opportunities.
• Partner with Sales, Product, Alpha, Markets, and other business units to drive client growth.
• Create and execute account strategies that support revenue growth, retention, and risk management.
• Lead client governance meetings, business reviews, and executive forums.
• Coordinate internal stakeholders to ensure alignment on client priorities and actions.
• Maintain accurate account plans, opportunity pipelines, and relationship maps.
• Partner with Client Service teams to improve client satisfaction and address service challenges.
• Sponsor remediation plans for high-risk or escalated client situations.
• Monitor key client metrics, NPS results, service trends, and relationship risks.
• Serve as the client-facing liaison on significant regulatory, reputational, risk, or compliance matters.
• Drive collaboration across Client Service, Operations, Product, Technology, PAM, Alpha, Sales, and other stakeholders.
• Align resources and subject matter experts to support client objectives.
• Escalate and coordinate resolution of complex client issues and strategic initiatives.
• Foster a culture of accountability, client centricity, and continuous improvement.

Success Measures

• Strategic Relationship & Growth (55%) Client retention and revenue growth Wallet share expansion Executive stakeholder coverage Account plan quality and execution Pipeline development and conversion
• Client Experience & Risk (25%) NPS and client satisfaction outcomes Reduction of escalations and service risks Successful remediation of at-risk accounts Client advocacy and referenceability
• Leadership & Execution (20%) Cross-functional influence and collaboration Strategic initiative delivery Quality of governance and communication Contribution to regional and global priorities

Qualifications & Experience

10+ years of client relationship management, institutional sales, client service leadership, or financial services experience. Strong understanding of asset servicing, asset management, asset owners, insurance, alternatives, or financial markets. Demonstrated ability to manage senior client relationships and executive stakeholders. Strong commercial acumen and experience driving revenue growth. Excellent communication, influencing, negotiation, and presentation skills. Ability to navigate matrix organizations and lead without direct authority.

Key Behaviours

• Client First
• Strategic Thinker
• Commercial Mindset
• Trusted Advisor
• Collaborative Leader
• Results Driven
• Risk Aware
• Executive Presence

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement