Regional Service Delivery Manager

KIDSTART SINGAPORE LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

KidSTART Singapore Limited (KSL) seeks a Regional Service Management professional to oversee implementation across regions and manage service delivery with KSAs and funded healthcare partners. This role emphasizes contract monitoring, data analysis, and cross-stakeholder collaboration to ensure programme success.

The incumbent will consolidate KPI data, support dashboard-driven decisions, and coordinate initiatives with hospitals, family service centres, and preschool partners, ensuring timely

Qualifications

• 2+ years supervisory or leadership experience.
• 3–4 years in service management, performance analysis and programme monitoring.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Assist Regional Head in contract management and programme monitoring for KSL teams, hospitals and KSAs.
• Support design, planning and implementation of operational initiatives aligned with Service Standards Requirements and dashboards.
• Act as liaison between KSL, KSAs, hospitals to strengthen collaboration.
• Conduct data verification per funding agreement and service standards.
• Monitor manpower recruitment and training to ensure capacity in service delivery.
• Provide data analysis, KPI tracking and dashboards to support decision making.
• Consolidate KPI data across KSL and KSAs and report performance.
• Develop and coordinate action plans in response to KPI outcomes and audits.
• Identify service gaps and bottlenecks and suggest improvements.
• Provide timely feedback to Service Management Teams and Programme Development.
• Collaborate with other divisions to align data and action plans.

Skills

Programme management

Stakeholder engagement

Team leadership

Data analysis

KPI tracking

Communication

Tools

Excel

Power BI

CRM systems

Reporting tools

Job description

KidSTART Singapore Limited (KSL) seeks a Regional Service Management professional to oversee implementation across regions and manage service delivery with KSAs and funded healthcare partners. This role emphasizes contract monitoring, data analysis, and cross-stakeholder collaboration to ensure programme success.

The incumbent will consolidate KPI data, support dashboard-driven decisions, and coordinate initiatives with hospitals, family service centres, and preschool partners, ensuring timely