Regional Sales Operations Manager

Samsung Electronics; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Samsung Electronics in Singapore is seeking a Regional Sales Operations Manager to join the Business Strategy and Operation team. You will support planning, sales performance management, and data-driven decision making across the business while building dashboards, automating reporting, and applying AI-driven solutions to improve efficiency.

You will partner with Sales, Marketing, SCM, Finance, and HQ to translate insights into actions, monitor KPIs, and drive improvements in reporting processes

Qualifications

• Bachelor’s degree in a related field.
• 7+ years in Sales Operations, Planning, Analytics, BI, or related roles.
• Strong data-to-insight ability and KPI ownership.
• Experience building dashboards with Power BI/Tableau and Excel.

Responsibilities

• Develop and maintain sales performance dashboards and reports.
• Consolidate and analyse data from multiple sources for accuracy.
• Monitor KPIs, identify gaps, and provide actionable insights.
• Analyse sales trends and channel performance for growth and risk.
• Support planning, forecasting, and business reviews with data-driven analysis.
• Collaborate with Sales, Marketing, SCM, Finance, and HQ teams.
• Automate recurring reports and apply AI to improve productivity.
• Improve reporting processes and data quality across operations.

Skills

Analytics

Dashboards

Excel advanced

AI tools

BI tools

Education

Bachelor's degree (related field)

Tools

Power BI

Tableau

Excel

SAP

ERP/SFDC

Job description

Position Summary

As a Regional Sales Operations Manager, you will be a part of the Business Strategy and Operation team, supporting business planning, sales performance management, and data‑driven decision making across the business. You will analyse business performance, develop dashboards and automated reporting, monitor key performance indicators (KPIs), and translate data into actionable insights for stakeholders. Working closely with cross‑functional teams, you will also identify opportunities to improve processes, automate reporting, and apply AI‑driven solutions to enhance operational efficiency and business performance.

Role and Responsibilities

• Develop and maintain sales performance dashboards, reports, and management presentations using Power BI, Excel, and other business intelligence tools.
• Consolidate, validate, and analyse sales, inventory, market, and operational data from multiple sources to ensure data accuracy and consistency.
• Monitor key business performance indicators (KPIs), identify performance gaps, and provide actionable insights and recommendations to support business decisions.
• Analyse sales trends, product mix, and channel performance to identify growth opportunities, risks, and areas for improvement.
• Support weekly, monthly, and quarterly business reviews, planning, and forecasting through data‑driven analysis and performance reporting.
• Partner with Sales, Marketing, SCM, Finance, and HQ teams to support business planning and regional operational initiatives.
• Design and automate recurring reports and dashboards to improve reporting efficiency and reduce manual work.
• Support AI and automation initiatives by identifying relevant business use cases and applying AI tools to enhance reporting, analysis, and productivity.
• Identify opportunities to improve reporting processes, data quality, and operational efficiency, and support implementation of solutions.
• Track key projects and business initiatives, provide timely follow‑up, and support ad‑hoc business analysis and strategic projects as required.

Skills and Qualifications

• Bachelor’s Degree in Business, Data Analytics, Industrial Engineering, Economics, Statistics, Computer Science, or a related field.
• 7+ years of experience in Sales Operations, Business Planning, Commercial Planning, Business Analytics, Business Intelligence, or a related field.
• Strong analytical and problem‑solving skills, with the ability to translate data into clear business insights and recommendations.
• Strong experience developing dashboards and reports using Power BI, Tableau, or similar BI tools.
• Advanced Microsoft Excel skills, including Power Query, Pivot Tables, and complex formulas.
• Experience using AI tools such as ChatGPT, Claude, or similar to improve productivity, reporting, or business analysis is highly preferred.
• Experience with SAP, ERP, SFDC, or other business systems is an advantage.
• Strong attention to detail, with a focus on data accuracy and reporting quality.
• Strong communication and presentation skills, with the ability to communicate insights clearly to business and senior stakeholders.
• Strong organizational skills with the ability to manage multiple priorities and work independently in a fast‑paced environment.

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About Samsung

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at https://news.samsung.com/global/.