Regional Head, MSA Operations & Client Services - ASEAN

TUV SUD; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TÜV SUD PSB Pte. Ltd. in Singapore invites an experienced Regional Operations Manager to lead MSA service operations across ASEAN.

You will standardize processes, drive digitalisation, manage KPIs, and ensure high-quality service delivery across countries and sectors. You will oversee client services, portfolio management, audit planning, and resource allocation, while coaching Operations and Client Services teams.

Qualifications

• Bachelor’s Degree in Business, Engineering or relevant fields.
• Proven experience in managing certification/audit operations, preferably across multiple countries or markets.
• At least 5 years of experience in a team management role.
• Strong understanding of Management Systems certification processes, applicable standards, accreditation requirements and audit practices.
• Prior experience in ISO/IEC 17021 would be an added advantage.
• Strong leadership, coaching, communication, and stakeholder management skills.
• Strong analytical and problem-solving skills, with the ability to use data to drive operational decisions.
• Excellent project management and process improvement capabilities.
• Strategic and commercial mindset, with the ability to translate business priorities into operational actions.
• A leader and a team player who enjoys working in a dynamic, complex and multicultural business environment.

Responsibilities

• Lead and oversee MSA service operations across ASEAN, ensuring efficiency, and consistent high-quality service delivery across countries and sectors
• Establish and standardize operational processes and ways of working across ASEAN, driving continuous improvement, digitalisation and automation
• Oversee operational performance of new and existing MSA service portfolio, including operational KPIs, service levels, risks and capacity
• Provide regular reporting on key performance indicators and support ASEAN MSA profitability objectives through effective resource and cost management
• Act as the regional operational interface between Sales, Operations, Client Services, technical/certification functions and country teams, ensuring clear ownership and effective end-to-end management of the client certification lifecycle
• Drive and manage client retention and portfolio continuity through proactive management of MSA clients and service delivery
• Lead operational client escalations and strengthen client engagement to support retention and satisfaction
• Optimise audit planning, auditor utilisation and resource allocation across ASEAN, sectors and technical competencies for cost management and efficiencies
• Develop resource and capacity plans to support business growth, recruitment and auditor capability development
• Lead, coach and develop Operations and Client Services teams across ASEAN, establishing clear accountability, KPIs and performance expectations
• Strengthen operational leadership, succession planning and technical capabilities through targeted development and cross-country collaboration
• Build a high-performance culture focused on accountability, client service, operational discipline and continuous improvement
• Ensure operational activities comply with applicable certification, accreditation, quality and company requirements, while safeguarding certification integrity and impartiality
• Support audits, accreditation assessments and corrective actions relating to operational processes

Skills

Leadership

Stakeholder management

Communication

Problem-solving

Project management

Process improvement

Education

Bachelor’s Degree in Business, Engineering or relevant fields

Job description

TÜV SUD PSB Pte. Ltd. in Singapore invites an experienced Regional Operations Manager to lead MSA service operations across ASEAN.

You will standardize processes, drive digitalisation, manage KPIs, and ensure high-quality service delivery across countries and sectors. You will oversee client services, portfolio management, audit planning, and resource allocation, while coaching Operations and Client Services teams.