Regional Head ASA, FSS Operations

STANDARD CHARTERED BANK; Singapore; Sur place; SGD 180 000 - 240 000; Plein temps

Résumé du poste

STANDARD CHARTERED BANK in Singapore seeks the Head of FSS ASEAN (ASA) Operations to lead ASA service delivery across FSS Operations. You will drive scalable, resilient, client-centric operations that meet business, regulatory and control requirements.

You will set and deliver the FSS Operations strategy, partner with the FSS business, regional Heads and GBS Head on a front-to-back basis, and push for right-shoring, outsourcing, and technology-enabled improvements.

Responsabilités

• Lead delivery of ASA operations agenda across growth, client enablement and regulatory commitments.
• Monitor service performance and client outcomes, ensuring resilience and productivity meet expectations.
• Act as senior escalation point for ASA operational incidents and cross-location issues.

Description du poste

Job Summary

This role could be based in Malaysia and Singapore. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

• Financing and Securities Services ("FSS") is a product division within Corporate & Investment Banking ("CIB") offering Custody, Fund Services, Transfer Agency and Digital Assets.


• The Head, FSS ASEAN (ASA) Operations is a key leadership role accountable for ASA service delivery across FSS Operations. The role is responsible for ensuring scalable, resilient and client-centric operations that meet business, client, regulatory, financial and control requirements.


• The role holder will be a key stakeholder in setting and delivering the FSS Operations strategy, managing ASA operational service-delivery performance and acting as the senior Operations leader for ASA. Working with the FSS business, FSS Operations Global Process Owners, Regional Heads and GBS Head on a front-to-back basis, the role will support business growth, drive the right-shoring and utilities agenda, respond to outsourcing and regulatory change, and ensure that ASA market requirements are incorporated into a consistent global operating model.

Strategy, Planning & Execution

• Awareness and understanding of the Group's business strategy and model appropriate to the role.


• Develop the strategic vision and roadmap for FSS ASA Operations, aligned to the FSS Business strategy and investment appetite.


• Support best practice and apply agreed global methodologies across ASA, while addressing market-specific and regulatory requirements.


• Partner with the business on the digital agenda, anticipate disruptive forces and commercialise innovative technologies that strengthen service delivery.


• Deliver a robust control environment that mitigates the risk of loss and safeguards the Bank's and clients' assets.


• Ensure a seamless client experience through efficient processing and timely resolution of exceptions, supporting new-business generation and client retention.


• Align activities to the utilities model to increase standardisation, process efficiency, scalability and cost reduction.


• Support execution of the FSS Operations strategy across business growth, client service and operational excellence.


• Contribute to operating-model evolution, including right-shoring, global delivery alignment and the integration of ASA requirements.

Key Responsibilities

Business

• Support FSS businesses in implementing new capabilities, products and services from investment decision, design and specification through to production across ASA.


• Support improvement in return on equity and commercialisation through usage monitoring, client-experience improvement and structured collection of defects and enhancement requirements.


• Act as the Operations owner for new products and services, agreeing actions, parameters and target dates where systems, workflows or resource capability must change.


• Lead delivery of the ASA operations agenda, including growth, regulatory commitments, client enablement and market-specific priorities.


• Monitor service performance and client outcomes across ASA, including services provided through GBS, taking action where quality, resilience or productivity falls below expectations.


• Act as the senior escalation point for ASA operational incidents and cross-location service issues, ensuring timely remediation and communication.

Change & Transformation Governance

• Partner with Business and Technology teams to deliver consistent transformation outcomes across ASA.


• Drive the FSS Operations change agenda across transformation, regulatory and business initiatives.


• Ensure structured intake, prioritisation and tracking of initiatives against outcomes for risk reduction, business growth, scalability and process efficiency.


• Track investment and benefits realisation, including risk, cost, productivity and service outcomes, and incorporate ASA dependencies into delivery plans.

Processes

• Effectively manage and control outsourced FSS processes and activities, including capacity, capability, performance, cost, resilience and service management.


• Act as control owner for in-scope activities including trade processing and settlement, corporate actions, fund administration, transfer agency and utility functions such as client and reference data, fee billing, reconciliations and transaction regulatory reporting.


• Maintain effective end-to-end oversight of in-country ASA processes and GBS Operations, with clear accountability across hand-offs and locations.


• Establish structured governance for key performance indicators, management information, data insights and operational analysis.


• Drive process standardisation, automation, utilities adoption and right-shoring while ensuring compliance with ASA regulatory, data and market constraints.


• Review audit findings, risk issues, i