Business Function
Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, people capability and innovation. In Group Operations, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through multiple banking delivery channels.
Job Description
This position reports to Operation Project Management Team Lead and interacts with Regional Product, Technology and Operation teams.
Main responsibility covers change management and ensuring quality deliverables within the project timeline. The role will have opportunity to participate in GenAI, DocAi initiatives where the tool is leveraged to reduce manual toil from day-to-day operational activities.
Responsibilities
- Collate and manage all the details regarding the application for the assigned business vertical, including details of systems interfacing, content of the various data being posted, and data held within the application.
- Support user community on business queries and guidance on better usage of the system on daily BAU activities.
- Understand the scope of the project, the changes associated and support the Project Manager in impact assessment. Document the rationale for projects where no impact is assessed.
- For projects with an impact, play a governance role in ensuring that the design aligns with the strategic data flow strategy.
- Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with the team.
- Actively partner with the team in the solutioning process to ensure that business solutions are long‑term, standardized, and designed for no operations, front‑end configuration perspective.
- Assess and propose appropriate testing approach and sign‑off criteria to stakeholders.
- Perform UAT and manage the UAT timeline, batch run/re‑run, and manage tester’s testing results.
- Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with the predefined template.
Requirements
- Minimum 4 years of experience in a similar role within the financial services industry, preferably in a project management or business analysis capacity.
- Strong understanding of securities processing and fiduciary services operations.
- Excellent analytical and problem‑solving skills, with the ability to translate complex business requirements into technical solutions.
- Proficient in project management methodologies and tools, with the ability to manage multiple tasks and priorities effectively.
- Effective communication and stakeholder management skills, with the ability to collaborate with cross‑functional teams.
- Adaptable to change and able to work in a fast‑paced, dynamic environment.
Benefits
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location
DBS Asia Hub
Job Title
Operations
Schedule
Regular
Employee Status
Full time