Regional Data Centre Director - South Asia

AirTrunk; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

AirTrunk Singapore is seeking an experienced Operations Director to lead data centre operations across the portfolio, ensuring 24x7 uptime, adherence to SLAs, and overall performance. You will report to the Data Centre Directors and collaborate with site teams to drive efficiency and reliability.

The role requires 7+ years in critical facilities, 3+ years of people management, CAPEX/OPEX budgeting, and strong leadership and communication skills to frame and present operational strategies while

Qualifications

• 7+ years of experience in a critical facilities environment.
• 3+ years experience directly managing employees.
• Procurement and contract negotiation experience.
• Leadership and communication skills to interpret complex operational documents.
• Ability to produce and review Method of Procedure documents and incident reports.
• Ability to present on data centre operations to customers and management.
• Experience managing CAPEX/OPEX budgets and variance analytics.
• Proficiency with MS Office, BMS, and CMMS systems.

Responsibilities

• Oversee data centre operations ensuring 24x7 uptime and compliance with SLAs.
• Act as escalation contact for emergencies affecting data centre services.
• Support Directors and site teams with emergency responses, resource coordination, and root cause analysis.
• Develop relationships with customer operations management contacts.
• Produce detailed reports for stakeholders, including post-event remediation.
• Manage contracts with 3rd party vendors (FM, Smart Hands, Security) and ensure compliance.
• Lead internal audits of SOPs and maintenance standards.
• Review and approve Method of Procedures (MOPs) and support safety/documentation compliance.
• Ensure adherence to security programs and accreditation requirements (ISO 27001, SOC 1/2).
• Assist with budgeting, forecasting, and reporting (OPEX/CAPEX).
• Present improvements and business cases to management for financial efficiency.

Skills

Leadership

Budget management

Vendor management

Stakeholder communication

Data centre operations

Tools

MS Office

BMS

CMMS

Job description

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning...

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

• Oversees all aspects of data centre operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data centre operation to achieve 100% uptime and compliance with customer SLAs.
• Provides support and technical advice to the Data Centre Operations Directors and site teams in all aspects of their roles to ensure efficient and successful data centre operations.

Your Day to Day

• Reports and documents operational strategy improvements to ensure the highest level of availability and operational efficiency is achieved for the portfolio.
• Acts as a key escalation contact, both internally and externally, for emergency events impacting data centre services including technical, operational and security.
• Provides support to the Data Centre Directors and site teams to facilitate emergency responses procedures, resource coordination, customer communication, root cause analysis and post event remediation.
• Develop strong relationships with customer operational management contacts.
• Provides support to drive thorough root cause analysis and produce detailed reports for internal and external stakeholders.
• In conjunction with Data Centre Directors and site teams responsible for contractual compliance, including SLA management, for 3rd party vendors including; FM Services, Smart Hands & Security vendors as well as any other 3rd party vendors (including soft services) engaged directly by AirTrunk.
• Responsible for managing internal audits of standard operating procedures, sequence of operations and maintenance standards to guarantee compliance with AirTrunk and industry standards.
• Oversees the local change management processes and other documentation required by law, e.g. SWMS, including review and approval of Method of Procedures (MOPs) to support the Facilities Managers.
• Ensures adherence to security programs across the data centre portfolio.
• In conjunction with Data Centre Directors and site teams responsible for ensuring the operating standards of the data centre supports various accreditation initiatives, including, but not limited to, ISO 27001, SOC1, SOC 2 etc. as may be required by AirTrunk.
• Oversees data centre operations to maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety.
• Supports the Operations Directors with OPEX/CAPEX budgeting, forecasting and reporting requirements.
• Ensures data centre budgets stay within financial targets.
• Ensures adherence to financial control procedures for the data centres.
• Presents improvements that generate operational and financial efficiencies, including the development and presentation of the business case, to the wider Management team.
• Prepares reporting of operational metrics, data and risks for Management oversight and control for both day-to-day reporting and long-term trend analysis.
• Support the Global Head of Operations for the overall strategic planning, long term goals and management responsibilities of the Operations Team.
• This role is the direct line manager for the Operations Directors and is responsible for ensuring optimum data centre performance across the portfolio.

Requirements

• 7years or more experience in a critical facilities environment is a must.
• 3years or more experience directly managing employees.
• Procurement and contract negotiation experience.
• Electrical or mechanical trade background not essential but highly desirable.
• Leadership & Communication Skills – Ability to comprehend, analyse and interpret complex operational documents.
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals.
• Ability to deliver effective presentations on data centre operations to customers, peers and management.
• Ability to effectively respond to sensitive issues, complex inquiries or complaints from customers, peers and management.
• Ability to manage with positive influence and motivate employees and customers to obtain desired levels of performance.
• Ability to understand the need to place the team’s, company’s or customer’s goal over personal individual goals.
• Strong quantitative and qualitative reasoning ability with experience in determining root causes, performance shortfalls and required corrective actions.
• Experience managing CAPEX/OPEX budgets and variance analytics.
• Proficiency in Microsoft Office package – Word, Excel, Outlook, Project & Visio.
• Experience managing systems such as Customer Portals, BMS, Computerised Maintenance Management Systems.
• All decisions must be made with an in-depth understanding and interpretation of Company policies and procedures, business practices and customer’s priorities to achieve effective results.

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

Now’s your chance to Grow@Hyperscale.