Regional Customer Service Director: Strategy & CX Leadership

biomerieux asia pacific pte. ltd.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

bioMérieux Asia Pacific Pte. Ltd. is seeking a senior Customer Service leader to steer regional operations across multiple countries in the Asia Pacific.

You will drive strategic direction, align service delivery with regional objectives, and elevate customer experience in life sciences. The role requires 15+ years in customer service, proven capability to lead in a complex matrix, and strong change management.

Qualifications

• Minimum 15 years of professional experience in Customer Service.
• Experience leading regional or multi-country teams in life science.
• Experience in complex global matrix organizations.
• Customer-facing operational environments for complex products or services.

Responsibilities

• Strategic Leadership & Collaboration: align regional CS with business objectives.
• Operational Leadership: ensure SLA/KPI adherence and SOP compliance.
• Customer Experience & Quality: monitor interactions and drive CX improvements.
• Continuous Improvement & Innovation: identify gaps and drive digitalization.

Skills

Customer Orientation

Leadership

Cross-functional collaboration

Analytical mindset

Stakeholder management

Change management

Problem solving

Job description

bioMérieux Asia Pacific Pte. Ltd. is seeking a senior Customer Service leader to steer regional operations across multiple countries in the Asia Pacific.

You will drive strategic direction, align service delivery with regional objectives, and elevate customer experience in life sciences. The role requires 15+ years in customer service, proven capability to lead in a complex matrix, and strong change management.