Regional Client Services QA Leader - FinTech

QUESSCORP SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

QUESSCORP SOLUTIONS PTE. LTD. seeks an experienced Client Services Manager, Quality Assurance to lead quality governance across its regional Customer Services organization in Southeast Asia, including Singapore, Malaysia and Indonesia.

The role focuses on quality excellence, audit readiness and continuous improvement. The successful candidate will drive QA frameworks, calibration, and service standards while partnering with Operations, Compliance, Risk, Product, Technology, Training and HR to

Qualifications

• Bachelor’s degree in a relevant financial services discipline or equivalent.
• ACCA Affiliate is mandatory.
• Certifications in Quality Management, Audit, Risk Management, COPC, Lean Six Sigma, or Operational Excellence are advantageous.

Responsibilities

• Lead regional Client Services Quality Assurance across voice, live chat, email, and digital channels.
• Establish and continuously enhance QA frameworks, scorecards, policies, and governance standards.
• Ensure consistent quality standards and calibration across customer-facing teams.
• Act as principal QA authority and internal auditor for Client Services operations.
• Drive regular quality reviews, trend analysis and action plans to improve service quality.

Skills

Quality Assurance

Quality Management

Client Services Operations

Customer Experience

Service Excellence

Audits

COPC

Lean Six Sigma

Operational Excellence

Regulatory Compliance

Education

Bachelor's Degree in Accounting/Finance/Banking/Business Administration/Economics

ACCA Affiliate

Quality/Operational Excellence certifications (advantageous)

Tools

CRM systems

QA platforms

Automation tools

Analytics tools

Job description

QUESSCORP SOLUTIONS PTE. LTD. seeks an experienced Client Services Manager, Quality Assurance to lead quality governance across its regional Customer Services organization in Southeast Asia, including Singapore, Malaysia and Indonesia.

The role focuses on quality excellence, audit readiness and continuous improvement. The successful candidate will drive QA frameworks, calibration, and service standards while partnering with Operations, Compliance, Risk, Product, Technology, Training and HR to