Regional Client Services QA Lead (FinTech, SE Asia)

QUESSCORP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

QUESSCORP SINGAPORE PTE. LTD. seeks an experienced Client Services Manager, Quality Assurance to lead quality standards across Southeast Asia, including Singapore, Malaysia and Indonesia.

The role drives governance, audit readiness, and continuous improvement within regional customer services. Ideal candidates have FinTech/Payments or regulated financial services experience, with expert QA management, process improvement, and strong cross-functional collaboration with Operations, Compliance,

Qualifications

• Bachelor's degree in accounting/finance or related field; ACCA Affiliate is mandatory.
• 5–7 years of experience in Quality Assurance or Client Services Operations in financial services.
• Fluency in English; Mandarin and Malay native or near-native proficiency.

Responsibilities

• Lead regional Client Services Quality Assurance across voice, live chat, email, and digital channels.
• Establish and enhance QA frameworks, scorecards, policies and governance standards.
• Ensure QA calibration and consistency across teams; act as principal QA authority and internal auditor.
• Drive adherence to internal controls, regulatory requirements, and service quality standards.
• Collaborate with Compliance, Risk, Operations to identify quality gaps and risks.
• Develop corrective action plans and deliver actionable quality insights from data.
• Support internal and external audits with documentation, reporting and governance records.
• Partner with Operations, Training, HR and Technology to implement quality improvements.

Skills

Quality Assurance

Quality Monitoring

Stakeholder Management

Data Analytics

Education

Bachelor's degree in Accounting/Finance/Banking/Business Administration/Economics

ACCA Affiliate

Tools

CRM systems

QA platforms

Analytics tools

Job description

QUESSCORP SINGAPORE PTE. LTD. seeks an experienced Client Services Manager, Quality Assurance to lead quality standards across Southeast Asia, including Singapore, Malaysia and Indonesia.

The role drives governance, audit readiness, and continuous improvement within regional customer services. Ideal candidates have FinTech/Payments or regulated financial services experience, with expert QA management, process improvement, and strong cross-functional collaboration with Operations, Compliance,