Head Business Management TS Implementation & Service

Standard Chartered Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Standard Chartered Singapore is seeking a senior Programme/Implementation leader to translate group strategy into executable plans, aligning people, programmes and infrastructure to growth and client experience. You will deliver large-scale transformation programmes and drive continuous improvement across the Implementation and Service functions.

You will plan, implement, manage and oversee a portfolio of strategic initiatives spanning automation, digital adoption, AI-enabled capabilities,

Responsibilities

• Define execution plans aligned to Group Implementation and Service strategy and identify competitive advantages.
• Develop programme roadmaps, monitor progress, track benefits realisation and ensure delivery.
• Drive stakeholder engagement across cross-functional teams to deliver client-centric outcomes.

Job description

• The role will partner with the Global Head, Implementation and Service and the Management Team to translate group strategy into actionable execution plans, aligning people, programmes and infrastructure to enabling business growth and enhancing client experience. The individual is also accountable for the delivery of large-scale business programmes and strategic business enablement initiatives. The role holder plays a critical leadership position in driving transformation, fostering a culture of continuous improvement, and strengthening stakeholder collaboration to ensure the functions operate at their highest potential.
• The role holder is also responsible for planning, implementing, managing, and overseeing a portfolio of strategic initiatives aimed at optimising processes, driving digital adoption, enhancing monetisation opportunities, and supporting sustainable business growth. This includes the delivery of key transformation programmes spanning automation, AI-enabled capabilities, client self-service initiatives, and major platform migrations and enhancements, while ensuring effective governance, risk management, stakeholder engagement, and outcome realisation.
• Bringing both strategic thinking and hands-on execution, the role holder acts as a critical connector across teams and functions, ensuring successful programme delivery, alignment to business objectives, and the continued evolution of Implementation and Service capabilities.

Job Summary

• The role will partner with the Global Head, Implementation and Service and the Management Team to translate group strategy into actionable execution plans, aligning people, programmes and infrastructure to enabling business growth and enhancing client experience. The individual is also accountable for the delivery of large-scale business programmes and strategic business enablement initiatives. The role holder plays a critical leadership position in driving transformation, fostering a culture of continuous improvement, and strengthening stakeholder collaboration to ensure the functions operate at their highest potential.
• The role holder is also responsible for planning, implementing, managing, and overseeing a portfolio of strategic initiatives aimed at optimising processes, driving digital adoption, enhancing monetisation opportunities, and supporting sustainable business growth. This includes the delivery of key transformation programmes spanning automation, AI-enabled capabilities, client self-service initiatives, and major platform migrations and enhancements, while ensuring effective governance, risk management, stakeholder engagement, and outcome realisation.
• Bringing both strategic thinking and hands-on execution, the role holder acts as a critical connector across teams and functions, ensuring successful programme delivery, alignment to business objectives, and the continued evolution of Implementation and Service capabilities.

Key Responsibilities

Strategy

• Partner with the Implementation and Service Management Team (MT) to define execution plans of the strategic agenda, ensuring alignment to the Group Implementation and Service strategy and to identify and create areas of competitive advantage.
• Drive the Implementation and Service strategic roadmap, ensuring alignment with broader Transaction Services priorities, client needs, and business growth objectives.
• Translate strategic direction into actionable execution plans across clusters
• Partner closely with Product, Sales, Coverage, Technology, and Operations teams to drive initiatives that enhance client experience, strengthen client engagement, and support revenue growth.
• Drive strategic business enablement initiatives focused on digital adoption, automation, AI-enabled capabilities, client self-service, and operating model enhancements to improve client outcomes and organisational effectiveness.
• Foster a culture of continuous improvement and stakeholder collaboration, identifying opportunities to simplify processes, strengthen ways of working, and embed sustainable capabilities into BAU.
• Lead the development and execution of business priorities, ensuring successful adoption and realisation of benefits across Implementation and Service.

Business

• Accountable for planning, implementing, managing, and overseeing a portfolio of strategic programmes and business enablement initiatives that optimise processes, improve productivity, and support business growth.
• Drive data-driven business management through establishment of KPIs/Metrics that provides transparency into business performance through analytics
• Develop programme roadmaps, monitor progress, track benefits realisation, and ensure successful delivery against agreed objectives.
• Act as an escalation point for operational or client issues requiring global solutions; oversee remedial actions and ensure timely resolution.
• Drive strong stakeholder engagement across Cash, Trade, Security Services, Client Coverage, Product, Operations, and Technology to ensure alignment, effective execution, and delivery of client-centric outcomes.
• Identify opportunities to improve client journeys, strengthen implementation and servicing capabilities, and enhance scalability through process simplification, automation, and digital adoption.
• Ensure alignment of business strategy, communications and narratives to internal and external communications, and corporate branding and marketing (