Regional Account Director

Tata Consultancy Services; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Tata Consultancy Services in Singapore seeks an Account Director to lead a high-profile global FMCG account across SEA, acting as the strategic, operational, and commercial lead and building trusted relationships with senior FMCG stakeholders.

You will drive organic growth, tailor solutions to regional needs, oversee packaging artwork workflows with cross-functional teams, and mentor Account Managers to deliver revenue, profitability, and flawless delivery across markets.

Qualifications

• Bachelor’s degree in Marketing, Business, Advertising, or related field required.
• 8+ years of progressive account management experience in an agency or marketing services environment; minimum 5+ years in a team leadership role.
• Proven experience leading high-profile, multi-market FMCG global/regional client accounts within SEA.
• Expert understanding of Packaging Artwork escalation, reprographics, workflow platforms, and print production management across SEA markets.
• Demonstrated track record of pitching, managing commercial proposals, and achieving revenue and margin targets.

Responsibilities

• Regional Commercial Ownership: Oversee account profitability, revenue growth, and budget management across all SEA markets to ensure margins and targets are met.
• Organic Business Growth: Identify white-space opportunities, pitch expanded solution offerings, and capture new business within the FMCG account across the SEA region.
• Client Needs & Solution Tailoring: Deeply understand client challenges, market dynamics, and regional FMCG trends to create custom-tailored solutions and strategic proposals.
• Regional Stakeholder Engagement: Build and sustain strong, trusted relationships with key brand, procurement, and regional executive stakeholders across SEA.
• Risk Mitigation & Issue Resolution: Act as the primary senior escalation point for client issues, leading root‑cause resolution, risk mitigation, and pitch presentations.
• Packaging Artwork Workflow & Escalation: Utilize deep domain knowledge in packaging artwork execution, reprographics, and artwork escalation pathways to navigate complex SEA packaging workflows.
• Operational Collaboration: Partner with Operations teams to optimize workflows, streamline end-to-end processes, improve efficiency, and uphold strict project quality and deadline standards.
• Team Leadership: Manage, mentor, and guide a dedicated team of Account Managers, fostering high performance, professional development, and structured team support across the account.

Skills

Account leadership

Team leadership

Stakeholder management

Strategic growth

Commercial acumen

Education

Bachelor’s degree in Marketing/Business or related field

Master’s/MBA preferred

Job description

The Account Director acts as the strategic, operational, and commercial lead for a high-profile global key account in the FMCG sector across the South East Asia (SEA) region.

This role establishes trusted advisor relationships with senior FMCG stakeholders, drives organic business growth, and maintains full accountability for account revenue and profitability across SEA.

The Account Director works closely with cross-functional Operations teams to optimize packaging artwork workflows, streamline production processes, and resolve critical project bottlenecks to ensure flawless execution and quality standards.

Additionally, this role oversees, mentors, and directs a team of Account Managers to deliver exceptional account leadership across all markets.

KEY RESPONSIBILITIES

Regional Commercial Ownership: Oversee account profitability, revenue growth, and budget management across all SEA markets to ensure margins and targets are met.

Organic Business Growth: Identify white-space opportunities, pitch expanded solution offerings, and capture new business within the FMCG account across the SEA region.

Client Needs & Solution Tailoring: Deeply understand client challenges, market dynamics, and regional FMCG trends to create custom-tailored solutions and strategic proposals.

Stakeholder Management & Strategic Leadership

Regional Stakeholder Engagement: Build and sustain strong, trusted relationships with key brand, procurement, and regional executive stakeholders across SEA.

Risk Mitigation & Issue Resolution: Act as the primary senior escalation point for client issues, leading root‑cause resolution, risk mitigation, and pitch presentations.

Operations & Workflow Optimization

Packaging Artwork Workflow & Escalation: Utilize deep domain knowledge in packaging artwork execution, reprographics, and artwork escalation pathways to navigate complex SEA packaging workflows.

Operational Collaboration: Partner with Operations teams to optimize workflows, streamline end-to-end processes, improve efficiency, and uphold strict project quality and deadline standards.

Team Leadership: Manage, mentor, and guide a dedicated team of Account Managers, fostering high performance, professional development, and structured team support across the account.

QUALIFICATIONS & SKILLS

Education: Bachelor’s Degree in Marketing, Business, Advertising, or a related field (Master’s/MBA preferred).

Experience: 8+ years of progressive account management experience in an agency or marketing services environment; minimum 5+ years in a team leadership role.

Industry Expertise: Proven experience leading high-profile, multi-market FMCG global/regional client accounts within the SEA region.

Technical Knowledge: Expert understanding of Packaging Artwork escalation, reprographics, workflow platforms, and print production management across SEA markets.

Commercial Skills: Demonstrated track record of pitching, managing commercial proposals, and achieving revenue and margin targets.

Travel: Ability to travel regionally within South East Asia as required for client engagement and operational alignment.