Receptionist 接待员

M14 (FOURTEEN) PTE. LTD.

Singapore

On-site

SGD 28,000 - 39,000

Full time

14 days+

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Benefits offered by this job

Attractive salary scheme

Meal and transport allowance provided

Yearly performance bonus

Medical benefit scheme

Workers' insurance

Long service award

Various types of leave benefits

Career progression & development机会

Conducive working environment

Job summary

M14 (FOURTEEN) PTE. LTD. is seeking a friendly receptionist to join our team at company outlets in Singapore.

You will handle front desk duties, greet customers, answer calls, manage CRM data entry, and schedule appointments with accuracy and a professional attitude. The role requires good communication, basic computer skills, and a customer-oriented approach. Retail or service industry experience is an asset; weekends and public holidays may be required, with a friendly, client-focused work

Qualifications

Prior experience in retail, customer service or telemarketing preferred.
Able to commit to retail working hours including weekdays, weekends and public holidays.
Excellent telephone etiquette and interpersonal skills.
Strong data entry and CRM data management capabilities.
Good communication and customer-oriented mindset.

Responsibilities

Perform general receptionist and administrative duties.
Perform data entry and maintain customer information using the CRM system.
Ensure proper documentation, record-keeping and filing systems.
Maintain telephone etiquette when handling calls.
Book and confirm customer appointments via phone or SMS.
Handle incoming and outgoing calls and route messages.
Attend to customer enquiries and provide information on services.
Manage and update customer appointment bookings accurately.
Deliver excellent customer service and maintain a professional image.
Guide and train new staff when required.
Perform ad-hoc duties as assigned by Management.

Skills

Customer service

Communication skills

Data entry

Basic computer skills

Tools

CRM system

Job description

Receptionist

接待员

Working Location: Company Outlets, Singapore

Work Week: 5.5 Days Work Week

Annual Leave: 9 Days Onwards

Job Responsibilities | 工作职责

Perform general receptionist and administrative duties.
负责一般前台接待及行政工作。
Perform data entry and maintain customer information using the Customer Relationship Management (CRM) system.
使用客户关系管理系统（CRM）进行数据录入及维护客户资料。
Ensure proper documentation, record-keeping and filing systems are maintained.
确保文件、记录及档案系统整理完善。
Maintain excellent telephone etiquette when handling customer and internal calls.
处理客户及内部电话时，保持良好的电话沟通礼仪。
Book and confirm customer appointments via phone calls and/or SMS.
通过电话及/或短信安排及确认客户预约。
Handle incoming and outgoing calls, divert calls to the relevant departments and take messages when required.
处理来电及去电，将电话转接至相关部门，并在需要时记录留言。
Attend to customer enquiries and provide accurate information about the Company's services and treatments.
处理客户咨询，并提供有关公司服务及疗程的准确信息。
Manage and update customer appointment bookings accurately.
负责管理及更新客户预约安排。
Deliver excellent customer service and maintain a professional image at all times.
始终提供优质的客户服务，并保持专业形象。
Guide and train new staff members when required to support team development.
根据需要指导及培训新员工，协助团队发展。
Perform any other ad-hoc duties assigned by Management.
完成管理层安排的其他临时工作。

Requirements | 任职要求

Prior experience in retail, customer service or telemarketing will be an advantage.
具备零售、客户服务或电话销售经验者优先。
Able to commit to retail working hours on weekdays and weekends/public holidays.
能够接受零售行业工作时间，并配合平日、周末及公共假期的工作安排。
Weekdays: 10:45 AM - 9:00 PM
平日：上午10:45 - 晚上9:00
Weekends & Public Holidays: 9:45 AM - 6:00 PM
周末及公共假期：上午9:45 - 下午6:00
Cheerful, friendly and outgoing personality.
性格开朗、友善及外向。
Customer-oriented with a strong commitment to customer service.
以客户为导向，并重视客户服务。
Basic computer skills are required.
具备基本电脑操作能力。
Good communication and interpersonal skills.
具备良好的沟通及人际交往能力。

Staff Benefits | 员工福利