Real-Time Operations & Data Insights Manager

Public Service Division; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Public Service Division seeks a capable analyst to support real-time monitoring and data consolidation for vaping case management. You will analyze trends, prepare management briefings, and help translate policy into operational processes across multiple agencies.

The role focuses on early-warning intelligence, cross-agency coordination, and maintaining situational awareness. It offers a 1-year contract with renewal options, on-site work, and opportunities for process improvement.

Qualifications

• Substantial experience in public administration, policy, data analytics or operations management.
• 3–5 years of relevant experience in operations management or analytical roles in government or regulatory settings.
• Ability to consolidate information from multiple sources and generate actionable insights.

Responsibilities

• Monitor daily situational activity and consolidate data across vaping case management operations.
• Analyze enforcement and rehabilitation trends and prepare concise management briefings.
• Translate policy directives into operational processes and support SOP refinement.
• Coordinate with government and external partners for case handovers and information sharing.
• Participate in duty rotations, manage escalations, and maintain operational awareness.
• Provide administrative support and contribute to team capability building.

Skills

Analytical skills

Data analysis

Operational monitoring

Report writing

Stakeholder liaison

Job description

Public Service Division seeks a capable analyst to support real-time monitoring and data consolidation for vaping case management. You will analyze trends, prepare management briefings, and help translate policy into operational processes across multiple agencies.

The role focuses on early-warning intelligence, cross-agency coordination, and maintaining situational awareness. It offers a 1-year contract with renewal options, on-site work, and opportunities for process improvement.