(Rakuten Advertising) Client Services Manager

Rakuten Asia Pte Ltd; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Rakuten Asia Pte. Ltd. in Singapore seeks a senior regional leader to head the Travel vertical across Asia.

You will drive growth, strengthen client relationships, and oversee strategic Travel programs and insights to support Rakuten Advertising's regional ecosystem. You will partner with Client Services, Sales, and cross-functional teams to expand Travel accounts, develop industry thought leadership, and lead Travel Blueprint initiatives while representing Rakuten Advertising at industry events

Qualifications

• 5+ years in digital marketing, affiliate marketing, partnerships, travel, or eCommerce.
• Strong stakeholder management and client facing experience.
• Experience with Travel brands, airlines, hotels, OTAs, loyalty programmes, or related sectors preferred.
• Strong project management and cross-functional leadership capabilities.
• Commercial mindset with the ability to identify growth opportunities.

Responsibilities

• Serve as regional lead for the Travel vertical across Asia.
• Drive execution of Travel growth strategies and initiatives.
• Support key Travel client relationships and executive stakeholder engagement.
• Identify growth opportunities across existing and prospective Travel advertisers.
• Work closely with Client Services and Sales teams on account expansion plans.
• Develop Travel industry insights, trends, and thought leadership content.
• Lead cross functional collaboration on Travel related projects and initiatives.
• Represent Rakuten Advertising at Travel industry events and client meetings.

Skills

Stakeholder management

Client facing experience

Digital marketing

Travel industry knowledge

Job description

Job Description: Rakuten Group, Inc. is a global leader in internet services and has a diverse ecosystem spanning across e-commerce, fintech, communications and more serving approximately 1.8 billion members worldwide. Founded in Tokyo in 1997, the Group operates in over 30 countries and regions with more than 30,000 employees. Based in Singapore's Central Business District, Rakuten Asia Pte. Ltd. serves as the regional headquarters for Asia, driving value through areas such as advertising product development, product strategy, and data management to support Rakuten Group's global ecosystem. Learn more at: https://global.rakuten.com/corp/ The division you will be working for is Rakuten Advertising. Rakuten Advertising leads the industry in delivering performance-driven, brand-driven and people-driven ad solutions. We help the world’s top brands connect with unique, highly engaged audiences – from first impression to final sale. At Rakuten Advertising, our calling card is outthinking the competition and outperforming your expectations. Our experienced and award-winning full-service teams work to create the best ad experiences for brands, audiences and affiliates alike – one where people get the right message at the right time to drive attention, action, loyalty and value.

Responsibilities

Manages the team’s daily operations, ensuring alignment with departmental goals and delivering measurable results within established timelines. Develops tactical and operational plans to support client relationship management objectives, addressing team needs and prioritizing resources effectively. Ensures compliance with industry standards and organizational policies, maintaining a high level of integrity in client interactions and processes. Benchmarks client relationship strategies against industry best practices, identifying opportunities for improvement and innovation. Defines metrics and performance standards for the team, monitoring progress and implementing adjustments to achieve targets. Collaborates with internal and external stakeholders to resolve client issues, build trust, and enhance satisfaction across multiple touchpoints. Advises with managers to align on departmental objectives and ensure consistency in client relationship strategies. Hires and develops team members, providing mentorship and fostering a culture of continuous improvement and professional growth. Audits team activities and client engagement processes, identifying areas for optimization and implementing necessary improvements.

Key priorities include

• Supporting strategic Travel client relationships across Asia
• Driving account growth, retention, and expansion opportunities
• Coordinating Travel industry initiatives and market insights
• Leading the Travel Blueprint programme and vertical strategy development
• Supporting new business opportunities within the Travel sector
• Aligning regional teams around Travel growth priorities

Key Responsibilities

• Serve as the regional lead for the Travel vertical across Asia
• Drive execution of Travel growth strategies and initiatives
• Support key Travel client relationships and executive stakeholder engagement
• Identify growth opportunities across existing and prospective Travel advertisers
• Work closely with Client Services and Sales teams on account expansion plans
• Develop Travel industry insights, trends, and thought leadership content
• Lead cross functional collaboration on Travel related projects and initiatives
• Represent Rakuten Advertising at Travel industry events and client meetings

Key Success Measures

• Travel revenue growth and retention across Asia
• Successful management and growth of strategic Travel accounts
• Delivery of Travel Blueprint initiatives and industry programmes
• New business opportunities influenced within the Travel sector
• Client satisfaction and executive relationship development
• Cross functional alignment and execution of Travel priorities

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5 to 8+ years of experience in digital marketing, affiliate marketing, partnerships, travel, or eCommerce industries
• Strong stakeholder management and client facing experience
• Experience working with Travel brands, airlines, hotels, OTAs, loyalty programmes, or related sectors preferred
• Strong project management and cross functional leadership capabilities
• Commercial mindset with the ability to identify growth opportunities

Rakuten Advertising delivers performance-driven, brand-driven, and people-driven ad solutions that help the world’s top brands connect with unique, highly engaged audiences – from first impression to final sale. Backed by industry-leading technology, global media properties, and the largest, high-quality partner network, Rakuten Advertising taps into decades of data and experience to develop the strategies and ad experiences that will drive engagement, sales loyalty, and beyond. A leader in the industry since its beginnings, Rakuten Advertising is a division of Rakuten Group, Inc. (4755: TOKYO), one of the world’s leading internet service companies. The company is headquartered in San Mateo, California, with offices throughout EMEA, APAC, LATAM, and North America. Learn more at RakutenAdvertising.com http://RakutenAdvertising.com.