Quality Control Lead – Ops & Process Improvement

WEST PHARMACEUTICAL SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

WEST PHARMACEUTICAL SERVICES SINGAPORE PTE. LTD. is seeking a QC/QA Shift Supervisor to lead a team of QC Technicians & Team Leads, ensuring safety, quality, delivery and productivity in a rotating shift environment.

You will manage resource planning, training, deviation handling, CAPA, and collaboration across departments to maintain compliance and achieve daily targets while promoting lean initiatives and continuous improvements.

Qualifications

• Diploma in engineering or relevant fields is required.
• Proficient in Microsoft Office and SAP beneficial.
• Strong communication, teamwork and problem-solving abilities.
• Experience in QA/QC in manufacturing/pharma environments preferred.

Responsibilities

• Oversee resource management and team schedules for smooth execution of daily operational tasks in QC while meeting daily inspection targets and support WIP controls within team/s.
• Ensure proper product release and rework activities per procedures to support delivery requirements.
• Lead product characteristics trend monitoring with escalation and follow-ups.
• Demonstrate leadership, teamwork, and problem-solving to resolve escalated operational issues and ensure proper batch segregation.
• Define goals, communicate objectives, monitor performance, and coach QC employees.
• Manage onboarding/training for new QC employees and requalification for existing staff.
• Identify future training needs and enhance QC employees' career opportunities.
• Oversee deviation/Out-of-Spec closures and CAPA identification for root cause analysis.

Skills

Communication skills

Teamwork

Independent worker

Time management

Positive mindset

Proficiency in English

Education

Diploma in Engineering

Tools

SAP

Microsoft Office

Job description

WEST PHARMACEUTICAL SERVICES SINGAPORE PTE. LTD. is seeking a QC/QA Shift Supervisor to lead a team of QC Technicians & Team Leads, ensuring safety, quality, delivery and productivity in a rotating shift environment.

You will manage resource planning, training, deviation handling, CAPA, and collaboration across departments to maintain compliance and achieve daily targets while promoting lean initiatives and continuous improvements.