QUALITY ASSURANCE MANAGER (work at Tuas South)

CCL DESIGN (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

CCL DESIGN (SINGAPORE) PTE. LTD. in Tuas South is seeking an experienced QA leader to oversee all quality functions in manufacturing operations.

You will manage customer complaints, control nonconformities, and drive CAPA and continuous improvement across supplier, production, and internal processes. The role requires deep knowledge of ISO 9001, SPC, and quality systems, with at least diploma and 10 years in manufacturing.

Qualifications

• At least a Diploma with 10 years of total experience in manufacturing.
• Minimum 5 years in a manufacturing environment focusing on quality.
• Must read and understand mechanical engineering drawings.

Responsibilities

• Overall responsible for quality functions in manufacturing.
• Control product nonconformity and record issues.
• Lead CAPA and drive continual improvement of quality system.
• Coordinate internal and external quality audits and supplier quality.

Skills

Read drawings

MS Excel

MS Word

PowerPoint

SPC tools

Minitab

Hands-on

Self-driven

Education

Diploma

Tools

Minitab

Job description

Work Location : Tuas South

Overall responsible for the quality functions

Controls product nonconformity

Ensures product nonconformity is recorded

Controls equipment calibration system, including recording

Assists in customer rejects/complaints

Identifies and initiates actions to prevent nonconformity relating to product, internal process and related quality system

Participates in the review, compliance and continual improvement of quality system

Internal Product Quality: Internal processes quality and controls, and final quality controls. Keep accurate documentation of all processes and procedures in the factory

Customers Quality: Manage customer complaints and customer relations regarding quality. Liaise on RMA issues (CAR, 8D, etc.) and compliance issues (quality survey/audit, etc.). Understand customer needs and requirements to develop effective quality control processes.

Vendor’s Quality: Incoming material inspection. Verify that the purchased raw material or products from suppliers meet the specifications. Monitor vendor’s performance.

Quality System: Overall, in-charge of QMS (ISO9001) Certified Quality System. Manage and carry-on Internal Audits. Coordinate & liaise External Audits. Develop& approve quality plans, control plans, procedures & work instructions.

Ensure failure analysis and evaluations are carried out to identify the root cause and drive for closure of CAPA. Recommend and initiate continual improvement.

Coordinating on data collections, benchmarking and improvement plans for quality KPIs

Participate actively to prevent nonconformity relating to product, internal processes and clauses related QMS Management systems.

Through strong leadership - recruit, train and motivate a committed, capable &reliable QA team capable of achieving quality excellence

Qualification/Competency Criteria

At least Diploma

10 years working experience, included 5 years in manufacturing industry.

Required skill and competency:

• i. Able to read and understand mechanical engineering drawings
• ii. Proficient in Microsoft Office Excel, Word and PowerPoint applications
• iii. A good understanding and application of SPC tools and Minitabs
• iv. Hands-on & self-driven personality