Our client is an established healthcare solutions provider in Singapore, supporting healthcare operations through the provision of medical products, services, and related solutions . The organisation is committed to maintaining high standards of quality, safety, and regulatory compliance while continuously improving its processes and service delivery.
Responsibilities
- Conduct quality inspections on incoming, in-process, and outgoing products or shipments to ensure compliance with established quality standards.
- Monitor and report quality incidents, non-conformities, customer complaints, near misses, and process deviations.
- Assist in investigating quality issues, identifying root causes, and recommending corrective and preventive actions (CAPA).
- Prepare monthly quality reports and monitor quality performance against established KPIs.
- Ensure day-to-day quality activities are carried out in accordance with approved procedures and requirements.
- Support the implementation, maintenance, and continuous improvement of the Quality Management System (QMS).
- Assist in internal and external quality audits, including the preparation of relevant records and documentation.
- Ensure proper document control, version management, distribution, and record-keeping in accordance with established procedures.
- Assist in preparing documentation for audits and maintaining accurate audit records.
- Support the development and delivery of quality, QMS, and regulatory compliance training.
- Liaise with internal teams and external stakeholders to address quality-related enquiries and customer complaints.
- Maintain records of customer feedback and follow up on quality issues with the relevant departments.
- Analyse quality data and audit findings to identify trends, recurring issues, and areas for improvement.
- Recommend process improvements, updated procedures, and appropriate technologies to enhance operational efficiency and quality performance.
Requirements
- Diploma or Degree in Pharmaceutical Science, Health Science, Life Sciences, or a related discipline.
- 1-3 years of relevant experience in quality assurance, quality control, regulatory compliance, or a related field.
- Familiarity with Quality Management Systems (QMS), SOPs, and quality documentation is an advantage.
- Basic knowledge of regulatory requirements and compliance standards is preferred.
- Proficient in Microsoft Office applications; experience with Microsoft Power Platform is an advantage
- A valid pharmacy license or relevant professional registration will be an added advantage, where applicable.