QC Supervisor – Lead Quality & Operations Team

West Pharmaceutical Services Singapore Pte Ltd; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

West Pharmaceutical Services Singapore Pte Ltd is seeking a QC Operations Leader to oversee day-to-day performance of QC teams, ensure quality and on-time delivery, and drive lean improvements in a manufacturing environment.

The role requires a Diploma in engineering, strong MS Office skills, SAP/LDMS experience, and extensive QA/QC background in medical device or pharmaceutical settings. On-site work with rotating shifts in Singapore is expected.

Qualifications

• Diploma in engineering or relevant fields.
• Computer literate and good grasp of Microsoft Office
• Added advantage with SAP, cGMP, Basic Lean and/or ISO working experience
• Preferably with exposure to medical device, pharmaceutical or related manufacturing environment
• Preferably 8 years work experience in QA/QC related activities
• Able to work independently with minimum supervision

Responsibilities

• Be accountable for day-to-day performance of team/s safety, quality, delivery, cost and productivity
• Manage teams of QC Technicians & Team Leads in execution of QC processes, schedule and personnel to ensure smooth operational activities work-flow and work compliance
• Promote better quality mindset through inter-department collaborations
• Oversee resource management and team schedules for smooth execution of daily operational tasks in QC while meeting daily inspection targets and support Work In Progress (WIP) controls within team/s
• Ensure proper product release and rework activities per procedures to support delivery requirements
• Lead product characteristics trend monitoring with effective escalation and follow-ups
• Demonstrate leadership, teamwork, and problem-solving support to resolve escalated operational issues collaboratively and ensure proper batch segregation
• Define goals, clearly communicate these objectives and monitor/correct/recognize work performance respectively. Coach and counsel QC employees
• Manage and resolve QC employee's relation issues and disputes
• Manage onboarding activities for new QC employees for training and qualification
• Manage ongoing activities for existing QC employees for training and requalification
• Identify future training needs and enhance QC employees career opportunities
• Responsible to review SOI revisions to enhance improvements for better workflow
• Manage Deviation/Out-of-Spec report closures, batch dispositions while ensuring proper root cause analysis and CAPA identification
• Accountable for on time operational updates for Tier 1, Tier 2, Tier 2.5 & Tier 3 of the LDMS system
• Attend Tier 2, Tier 2.5 as QC representative, and facilitate Tier 1 (Shift Start Up) within QC
• Promote and support site initiatives including safety programs, lean initiatives, training programs and consistently interpret and apply policies, procedures among employees
• Manage non-routine requests from departments (eg validations, investigations, improvements, projects, product transfers, non-routine testings, non-conformance reports, etc)
• Other duties as assigned by superior

Skills

Leadership

Communication

Teamwork

Problem solving

Education

Diploma in engineering

Tools

Microsoft Office

SAP

LDMS

Job description

West Pharmaceutical Services Singapore Pte Ltd is seeking a QC Operations Leader to oversee day-to-day performance of QC teams, ensure quality and on-time delivery, and drive lean improvements in a manufacturing environment.

The role requires a Diploma in engineering, strong MS Office skills, SAP/LDMS experience, and extensive QA/QC background in medical device or pharmaceutical settings. On-site work with rotating shifts in Singapore is expected.