Public Area Attendant

Ennismore; Singapore; On-site; SGD 22,000 - 29,000; Full time

Job summary

Mondrian Singapore Duxton is seeking a Public Area Attendant to support the smooth operation of our public spaces under the Housekeeping leadership. You will help keep restrooms, lobby areas and public zones clean, stocked and welcoming for guests.

This role requires attentiveness, reliability and a friendly hospitality mindset, with duties ranging from cleaning and restocking to reporting maintenance needs and assisting guests with inquiries.

Responsibilities

• Ensure all public restrooms, toilets are clean, fresh smelling and stocked at all times
• Maintain restroom cleanliness by checking each restroom at least once every half hour during shift
• Collect and stock restroom towels from laundry, fold neatly and put in restroom
• Return dirty towels and soiled linens to laundry for cleaning
• Dust, clean and wipe walls, doors and tabletops in the lobby area as needed
• Empty and clean trash bins in public areas
• Familiarize self with all hotel functions
• Ensure telephones in public areas are clean and operable
• Maintain furniture and equipment in serviceable condition, report defects immediately
• Report maintenance defects to Housekeeping office immediately
• Deal with guest inquiries and requirements efficiently, handle complaints promptly
• Follow key signing procedures and take responsibility for assigned keys
• Hand in all lost property and follow lost and found procedures
• Ensure all equipment and material used are clean and in working order, report defects
• Assist fellow employees and carry out related tasks as directed by management
• Attend meetings or training sessions as required

Job description

Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is situated in the stylish Duxton Hill neighbourhood and operates under the renowned Ennismore hospitality group.

Located at the heart of Duxton Hill, just moments away from the Central Business District, Mondrian Singapore Duxton places guests amidst a dynamic dining and nightlife hub. Featuring 302 rooms with sweeping views of historic shophouses and the contemporary skyline through expansive floor-to-ceiling windows, the hotel sets the stage with a cinematic rooftop pool and an eclectic array of bars and restaurants.

Job Description

What do we expect from you?

Under the general guidance of the Director of Housekeeping, assist in assuring smooth and efficient running of the Public Area in accordance to the hotel standards.

How your day looks like?

• Ensure all public restrooms, toilets are clean, fresh smelling and stocked at all times
• Maintain all restroom cleanliness by checking each restroom a minimum of once every half hour during your work shift
• Collect and stock restroom towels from laundry, fold neatly and put in restroom
• Return dirty towels and soiled linens to laundry for cleaning
• Dust, clean and wipe walls, doors and table tops as and when necessary in the lobby area throughout the shift
• Empty and clean trash bins in public areas
• Familiarize self with all functions happening in the hotel
• Ensure all the telephones in the public areas are clean and operable
• Maintain furniture and equipment in a serviceable condition and report any defects immediately
• Reports maintenance defects to Housekeeping office immediately
• Deal with guest inquiries and requirements efficiently, handle complaints promptly and with thorough follow up
• Follow key signing procedures and take responsibility for assigned keys
• Hand in all lost property and follow correct lost and found procedure
• Ensure all equipment and material used are in a clean and working order, any defects should be reported immediately
• Assist fellow employees to perform similar or related jobs as and when necessary
• Carry out any projects and assignments as directed by the Director of Housekeeping
• Attend any meetings or training sessions as required
• Undertake any reasonable request and/or special projects as requested by management

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I’ve got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box"; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.