[PUB-WSN] Engineer/Exec Engineer (Metering East 1), Water Supply (Network) Dept

PUB, The National Water Agency; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

PUB, The National Water Agency is seeking a role focused on metering operations and customer service. The incumbent will investigate abnormal water usage, verify adjustments for faulty meters and leaks, and coordinate with internal teams, customers, and contractors to maintain service quality.

The role also involves contributing to process improvements, standby support for the Operations Centre, and tender activities related to metering services, with the work location at Woodleigh Complex and a

Qualifications

• Engineering degree is required.

Responsibilities

• Investigate abnormalities in customers' water consumption patterns and follow up until resolution.
• Prepare and process adjustment/concession requests due to faulty meters and water leakages for approval.
• Liaise with internal departments, external customers, and contractors regarding metering operations and service quality.
• Improve work processes through project participation and contribute to system development or procedural improvements.
• Attend to ad-hoc duties, including standby duties for the Operations Centre and responding to emergencies.
• Call tender for provision of services for metering operations including budget preparation, requirements, tender specs, and rates.
• Ensure proper administration of contracts including monitoring budget, SOP compliance, and payments.

Education

Engineering degree

Job description

What the role is:

The incumbent's responsibilities include but are not limited to:

What you will be working on:

1. Investigate abnormalities in customers' water consumption patterns and follow up until resolution. This includes analysing usage data, identifying potential issues, and conducting site visits when necessary.
2. Prepare and process adjustment/concession requests due to faulty meters and water leakages for approval. This involves verifying claims, calculating appropriate adjustments, and submitting recommendations to the supervisor.
3. Liaise with internal departments, external customers, and contractors regarding metering operations, feedback, and provision of contractual services. This includes addressing inquiries, coordinating meter installations or replacements, and ensuring service quality standards are met.
4. Improve work processes through project participation. This may include contributing to the development of systems, streamlining existing procedures, etc.
5. Attend to other ad-hoc duties, including standby duties for the Operations Centre. This involves being on call to respond to emergencies, assisting with urgent customer issues, and supporting the overall operations of the water supply network as needed.
6. To call tender for provision of services for metering operations including preparation of budget, operational requirements, tender specification, schedule of rates, etc.
7. Ensure the proper administration of contract including monitoring of budget, compliance with established SOP/work processes, accounting of works carried out, payments, etc.

What we are looking for:

• Degree in Engineering
• Work Location: Woodleigh Complex / non-shift

About PUB, The National Water Agency

PUB is an organisation that is recognised internationally for good water management. PUB won the 2007 Stockholm Industry Water Award and was named Water Agency of the Year 2006 in the international Global Water Awards. In 2008, PUB was awarded the Singapore Quality Award for business excellence. NEWater, Singapore's high-quality reclaimed water, also clinched the 'Environmental Contribution of the Year' at the Global Water Awards 2008. At PUB, the national water agency, you will enjoy opportunities to build a clear future for the water industry.