Project Manager (System Maintenance)

NSEARCH GLOBAL PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

NSEARCH GLOBAL PTE. LTD. is seeking a Project Manager (System Maintenance) to plan and govern maintenance strategies for critical government Applications, ensure uptime, and coordinate with service providers.

You will manage contracts, drive continuous improvement, monitor KPIs, support BCP/DR, and lead a project team to deliver within budget and schedule.

Responsibilities

• Plan and develop strategy for maintenance (new & renewal, technology refresh) to meet the business objectives, including conducting periodic reviews to ensure strategies remain relevant and aligned with evolving organisational priorities.
• Formulate maintenance contracts to meet the maintenance objectives, ensuring contractual terms are clear, enforceable, and protect the organisation's interests, including provisions for SLAs, penalties, and exit clauses.
• Evaluate and select service providers best suited to meet maintenance objectives, applying structured assessment frameworks such as tender evaluations, proof-of-concept exercises, or market benchmarking to ensure value-for-money and fit-for-purpose outcomes.
• Oversee the day-to-day operation of the system to meet business operation objectives on systems uptime and availability, proactively identifying operational gaps and driving continuous improvement initiatives.
• Manage service provider quality and performance to ensure that services are delivered according to the specified service levels and requirements including systems maintenance, enhancements, problem resolution and improvements, conducting regular performance reviews and escalating issues where necessary.
• Manage relationships with service providers to ensure that maintenance contracts are successfully executed, fostering a collaborative partnership approach while maintaining accountability to contractual obligations.
• Support the Business Continuity Planning (BCP) and Disaster Recovery (DR) exercise, where applicable, ensuring that systems and processes are tested regularly and that recovery procedures are well-documented and actionable.
• Monitor and track key performance indicators (KPIs) related to system health, maintenance effectiveness, and service delivery on a regular basis, surfacing issues early and working with relevant parties to resolve them promptly.
• Acquire working knowledge of existing government applications and internal tools used within the team, as well as CI/CD (Continuous Integration /Continuous Delivery) pipelines and processes, to effectively support day-to-day operations, coordinate with technical teams, and carry out hands‑on configuration tasks where required.
• Manage project costs, including change requests and service requests, to ensure that projects achieve their planned benefits within budget, maintaining accurate financial tracking and providing timely cost forecasts to relevant stakeholders.
• Manage project risks in a timely manner to ensure impact is mitigated, maintaining a live risk register and proactively surfacing emerging risks to leadership before they escalated.
• Manage project team to make the most effective use of available resources, providing clear direction, fostering a positive team culture, and identifying opportunities for team members' professional development.
• Manage project communications to ensure effective collection and dissemination of project information to stakeholders, tailoring communication style and frequency to the needs of different audiences including technical teams, business owners, and senior management.

Job description

Our client, one of Asia-Pacific’s leading organizations is looking for:

Project Manager (System Maintenance)

Responsibilties:

• Plan and develop strategy for maintenance (new & renewal, technology refresh) to meet the business objectives, including conducting periodic reviews to ensure strategies remain relevant and aligned with evolving organisational priorities.
• Formulate maintenance contracts to meet the maintenance objectives, ensuring contractual terms are clear, enforceable, and protect the organisation's interests, including provisions for SLAs, penalties, and exit clauses.
• Evaluate and select service providers best suited to meet maintenance objectives, applying structured assessment frameworks such as tender evaluations, proof-of-concept exercises, or market benchmarking to ensure value-for-money and fit-for-purpose outcomes.
• Oversee the day-to-day operation of the system to meet business operation objectives on systems uptime and availability, proactively identifying operational gaps and driving continuous improvement initiatives.
• Manage service provider quality and performance to ensure that services are delivered according to the specified service levels and requirements including systems maintenance, enhancements, problem resolution and improvements, conducting regular performance reviews and escalating issues where necessary.
• Manage relationships with service providers to ensure that maintenance contracts are successfully executed, fostering a collaborative partnership approach while maintaining accountability to contractual obligations.
• Support the Business Continuity Planning (BCP) and Disaster Recovery (DR) exercise, where applicable, ensuring that systems and processes are tested regularly and that recovery procedures are well-documented and actionable.
• Monitor and track key performance indicators (KPIs) related to system health, maintenance effectiveness, and service delivery on a regular basis, surfacing issues early and working with relevant parties to resolve them promptly.
• Acquire working knowledge of existing government applications and internal tools used within the team, as well as CI/CD (Continuous Integration /Continuous Delivery) pipelines and processes, to effectively support day-to-day operations, coordinate with technical teams, and carry out hands‑on configuration tasks where required.
• Manage project costs, including change requests and service requests, to ensure that projects achieve their planned benefits within budget, maintaining accurate financial tracking and providing timely cost forecasts to relevant stakeholders.
• Manage project risks in a timely manner to ensure impact is mitigated, maintaining a live risk register and proactively surfacing emerging risks to leadership before they escalated.
• Manage project team to make the most effective use of available resources, providing clear direction, fostering a positive team culture, and identifying opportunities for team members' professional development.
• Manage project communications to ensure effective collection and dissemination of project information to stakeholders, tailoring communication style and frequency to the needs of different audiences including technical teams, business owners, and senior management.

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