Project Manager-Servicenow configuration,Saas,CRM,

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Rapsys Technologies Pte Ltd. is seeking an experienced Project Manager to lead ServiceNow configuration projects within SaaS and CRM environments. The role demands strong delivery track record, clear communication, and deep enterprise platform knowledge.

Location is Singapore with work from office. You will coordinate multi-disciplinary teams, manage budgets and risks, and report project status to stakeholders, ensuring on-time delivery and high quality outcomes.

Qualifications

• 5+ years' experience in project management, ServiceNow/SaaS/CRM preferred.
• Strong understanding of ServiceNow configuration principles.
• Proven leadership and team coordination skills.
• Excellent problem-solving abilities.
• Effective verbal and written communication skills.
• Experience managing multiple projects simultaneously.

Responsibilities

• Lead end-to-end implementation of ServiceNow configuration projects.
• Coordinate cross-functional teams to ensure timely project delivery.
• Oversee integration with SaaS and CRM solutions.
• Monitor project progress, budgets, and risks.
• Communicate with stakeholders to gather requirements and provide updates.
• Prepare documentation and reports on project status.

Skills

Project management

ServiceNow

SaaS

CRM

Leadership

Communication

Stakeholder management

Job description

We're Hiring: Project Manager - ServiceNow Configuration, SaaS, CRM!

We are looking for an experienced and proactive Project Manager to lead and oversee ServiceNow configuration projects within SaaS and CRM environments. The ideal candidate will have a track record of successful project delivery, excellent communication skills, and strong technical knowledge in enterprise platforms.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Project Manager - ServiceNow Configuration, SaaS, CRM

What You'll Do:

• Lead end-to-end implementation of ServiceNow configuration projects
• Coordinate cross-functional teams to ensure timely project delivery
• Oversee integration with SaaS and CRM solutions
• Monitor project progress, budgets, and risks
• Communicate with stakeholders to gather requirements and provide updates
• Prepare documentation and reports on project status

What We're Looking For:

• Minimum 5 years' experience in project management (ServiceNow/SaaS/CRM)
• Strong understanding of ServiceNow configuration principles
• Proven leadership and team coordination skills
• Excellent problem-solving abilities
• Effective verbal and written communication skills
• Experience managing multiple projects simultaneously

• ServiceNow / CRM / Case Management implementation or POC
• Enterprise SaaS implementation
• Customer service / case processing workflows
• Requirements gathering, user journeys and test scenarios
• Stakeholder management
• AI-assisted CRM / workflow exposure
• Training, knowledge transfer and documentation