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RAPSYS TECHNOLOGIES PTE. LTD. in Singapore is seeking an experienced IT professional to lead project and incident management across digital services.
You will coordinate system upgrades, feature enhancements, and platform transitions while working with outsourced vendors to ensure smooth daily operations. This role focuses on security management, vulnerability assessments, risk reviews, and ensuring compliance with government IT security standards, while tracking budgets, invoices, and audit
Required Qualifications
Essential Skills
Support the planning and execution of IT initiatives, including system upgrades, feature enhancements, and platform transitions. Collaborate effectively with outsourced vendors to manage daily operations. Lead and coordinate incident response efforts, including root cause analysis, documentation, resolution tracking, and communication with relevant stakeholders. Ensure all incidents are accurately logged, appropriately escalated, and resolved within defined service level agreements (SLAs) and timelines.
Coordinate and oversee comprehensive security assessment programmes including cyclic vulnerability assessments, penetration testing, source code reviews, and risk assessments. Maintain cybersecurity scorecards and ensure all digital services meet required security standards. Lead incident response and recovery activities, ensuring rapid resolution and minimal service disruption. Stay current with emerging cybersecurity threats and ensure appropriate countermeasures are implemented.
Conduct monthly reviews of vendor performance, monitoring service delivery against contractual obligations and key performance indicators. Manage vendor access controls and ensure appropriate security clearances are maintained. Oversee the vendor relationship lifecycle from onboarding through contract renewal or termination.
Track project budgets and monitor financial performance across all digital service contracts. Verify billing accuracy and invoice compliance, ensuring value for money and adherence to procurement guidelines. Provide regular financial reporting and budget forecasting for senior management.
Support internal and external audit activities, ensuring all digital services comply with government standards and regulatory requirements. Maintain comprehensive documentation and evidence trails for compliance purposes. Coordinate responses to audit findings and implement corrective actions.