Project Manager (Digital Services)

National Library Board; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

National Library Board (NLB) invites applications for a mobile app delivery role to enhance NLB Mobile across iOS and Android. The role focuses on shaping the product roadmap, coordinating internal stakeholders, and delivering features with agile practices and high quality standards.

You will lead end-to-end release processes, manage blockers, monitor progress and ensure timely deployments while maintaining strong collaboration with vendors and internal teams.

Qualifications

• Degree or Diploma in IT/CS with at least 3 years mobile app experience.
• Experience in Agile development environments and delivering features.
• Ability to manage multiple workstreams, stakeholders and priorities.
• Strong interpersonal and communication skills across technical and non-technical teams.
• Experience in vendor management and outsourced development.
• Familiarity with mobile app concepts and cross-platform frameworks is a plus.

Responsibilities

• Manage solutioning, technical implementation and delivery of enhancements for NLB Mobile.
• Engage stakeholders and product owners to shape the product roadmap.
• Manage Agile sprint delivery and remove blockers to ensure timely, quality releases.
• Oversee end-to-end release processes for iOS and Android app stores.
• Provide regular updates on progress, risks and issues to stakeholders.
• Coordinate bug/incident resolution adhering to SLAs for patrons.
• Coordinate infrastructure upgrades and security patches for the app stack.
• Handle end-to-end procurement of IT services and vendor management.
• Manage contracts with vendors to ensure performance per SLAs and tenders.

Skills

Mobile app development

Agile mindset

Sprint planning

Stakeholder management

Multi-disciplinary collaboration

Education

Degree or Diploma in IT/CS

Tools

Flutter

React Native

iOS

Android

Cloud/DevOps basics

Job description

What the role is:

The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore. At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.

We can offer you:

• A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.


• An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.


• An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

What you will be working on:

• Manage the solutioning, technical implementation, and delivery of enhancements and new features for NLB Mobile, a one-stop library app serving Singapore's diverse reading community across iOS and Android.


• Engage internal stakeholders and product owners to shape and finalise the product roadmap, incorporating emerging technologies to keep the app at the cutting edge.


• Manage Agile sprint delivery, removing blockers for the team and ensuring features are delivered on time and to a high standard of quality.


• Oversee the full release process for every app update to the iOS App Store and Google Play Store, including coordinating user acceptance testing and ensuring thorough quality assurance across all releases.


• Provide regular, structured updates to stakeholders and the product owner on project progress, risks, and issues.


• Manage the timely resolution of bugs and support incidents in adherence to SLAs, ensuring a consistently positive experience for NLB's patrons.


• Coordinate infrastructure upgrades, security patches, and platform and framework updates, while monitoring changes to dependent systems to safeguard the app's day-to-day functioning.


• Responsible for end-to-end procurement of IT services, ensuring objectivity, transparency and best value for NLB and its patrons.


• Manage the vendors and contracts to ensure that the performance of vendors and deliverables are in accordance to the tender and service level agreements.

What we are looking for:

• Degree or Diploma in IT, Computer Science, or a related discipline, with at least 3 years of relevant experience in mobile app development or mobile app project management.


• Proven experience working in Agile development environments, with the ability to manage sprint delivery, track progress, and remove blockers effectively.


• Meticulous and well-organised, with the ability to manage multiple workstreams, stakeholders, and competing priorities concurrently.


• Strong interpersonal and communication skills, with the ability to work effectively across technical and non-technical teams and manage stakeholders.


• Experience in vendor management, , and managing outsourced development or operations teams.


• The following technical knowledge would be an added advantage:
  
  
  
  • Familiarity with mobile app development concepts, including native and cross-platform frameworks such as Flutter or React Native.
  
  
  • Familiarity with cloud infrastructure, basic DevOps practices and software quality assurance practices, and test automation.
  
  
  • Awareness of user experience design, mobile accessibility standards (e.g. WCAG), and inclusive design principles.
  
  
  • Exposure to emerging technologies such as AI/ML, LLMs, personalisation engines, or chatbots.
  
  
  
  


• Familiarity with Government Procurement Process, IM8 guidelines and contract management would have an added advantage.

The office location is at ESR BizPark@Chai Chee. Successful candidate will be appointed on a 2-year contract.

About National Library Board

To each reader, the library is a window to a vibrant imagination and exciting possibilities. For families, the library experience occupies a special in their hearts and of memories collected over generations. Libraries hold a special and familiar place in each of our hearts. NLB seeks to provide a trusted, accessible and globally-connected library and information service so as to promote a knowledgeable and engaged society. If you share our passion to create memorable library experiences for all our readers, we invite you to join the NLB family.