Programme Manager, Executive Degrees

INSEAD; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

INSEAD is seeking a program operations professional to act as a key ambassador throughout the participant journey for the Executive Master in Change (EMC) programme.

You will oversee pre-programme planning, on-campus delivery, and post-programme administration, coordinating with faculty, operations teams, and external partners to ensure a premium learning experience and smooth programme execution.

Qualifications

• Bachelor's degree in hospitality or events management.
• 4 years in events coordination or client-facing roles in multinational environments.
• Proficient with Pack Office, PeopleSoft, and Business Objects/Power BI.
• Strong customer focus and stakeholder relationship skills.
• Excellent English written and verbal communication.

Responsibilities

• Coordinate all pre-programme activities with internal departments to ensure seamless delivery and high service standards.
• Manage programme communications and onboarding, with schedules, platforms, accommodation, travel and logistics.
• Liaise with external vendors, negotiating contracts and monitoring service delivery for quality and cost-effectiveness.
• Serve as primary point of contact for participants and coordinate on-campus examinations and venues.

Skills

Customer focus

Communication

Organizational skills

Project coordination

Education

Bachelor's degree in hospitality, events management

Tools

Pack Office

PeopleSoft

Power BI

Job description

About the job

You will serve as a key ambassador for INSEAD, representing the institution throughout the participant journey. From providing pre-programme guidance and support, to ensuring a seamless on-campus experience and engaging with participants at programme events, you will play a vital role in delivering an outstanding learning experience. You will also maintain personalised follow-up with participants after the programme, helping to foster lasting relationships with the INSEAD community.

You will be primarily responsible for the world-class delivery of the Executive Master in Change (EMC) programme, working closely with participants, faculty, and internal stakeholders in a dynamic, customer-focused environment. As the programme's success depends heavily on the quality of its operational, administrative, and logistical execution, you will ensure that every aspect of the participant experience is delivered to the highest standards, contributing directly to the pedagogical and overall success of the programme.

Your role within the team

Before programme delivery:

• Coordinate all pre-programme preparation activities, partnering with multiple internal departments across INSEAD to ensure the seamless delivery of programme operations and an exceptional participant experience. Accountable for maintaining high service standards and effective cross-functional collaboration.
• Manage programme communications and participants onboarding, ensuring participants receive accurate and timely information regarding schedules, learning platforms, accommodation, travel requirements, assessments, and programme logistics.
• Manage relationships with external vendors and service providers, negotiating contracts and overseeing service delivery to ensure quality, efficiency, cost-effectiveness, and alignment with programme objectives.
• Ensure a high-level quality programme delivery to participants.
• Liaise with relevant Faculty members involved in the programme to get their pedagogical material/requirements.
• Serve as the primary point of contact for programme participants, building strong relationships and ensuring an exceptional participant experience. Act as a trusted liaison between participants, faculty, and administrative teams, providing timely support, responding to enquiries, and fostering a welcoming, engaging, and professional learning environment. Oversee and coordinate on-campus examinations, ensuring smooth execution and compliance with programme requirements.
• Coordinate programme space and venue planning, working closely with stakeholders to identify and secure appropriate learning, dining, and networking spaces. Proactively anticipate operational needs, resolve scheduling conflicts, and ensure all facilities and logistical arrangements support a seamless programme experience.
• Partner closely with programme operations teams across campuses to ensure consistent participant communications, operational alignment, and a seamless learning experience throughout programme delivery.
• Monitor programme delivery closely, anticipating issues, managing last-minute changes, and ensuring all operational and academic activities are executed to the highest standard.

During the programme:

• Serve as the primary point of contact for programme participants, building strong relationships and ensuring an exceptional participant experience. Act as a trusted liaison between participants, faculty, and administrative teams, providing timely support, responding to enquiries, and fostering a welcoming, engaging, and professional learning environment. Oversee and coordinate on-campus examinations, ensuring smooth execution and compliance with programme requirements.
• Coordinate programme space and venue planning, working closely with stakeholders to identify and secure appropriate learning, dining, and networking spaces. Proactively anticipate operational needs, resolve scheduling conflicts, and ensure all facilities and logistical arrangements support a seamless programme experience.
• Partner closely with programme operations teams across campuses to ensure consistent participant communications, operational alignment, and a seamless learning experience throughout programme delivery.
• Monitor programme delivery closely, anticipating issues, managing last-minute changes, and ensuring all operational and academic activities are executed to the highest standard.

After the programme:

• Manage all post-programme academic administration, ensuring participant grades are collected, verified, and communicated in a timely manner in collaboration with faculty and academic administration teams.
• Oversee programme evaluations, driving high response rates and ensuring timely distribution of evaluation reports to faculty to support continuous improvement and teaching excellence.
• Maintain strong participant and stakeholder relationships, responding to post-programme enquiries and supporting engagement with the wider INSEAD community.
• Lead programme closure activities, including financial reconciliation, purchase order closure, vendor follow-up, and completion of all administrative reporting requirements.

The ideal candidate profile

• Bachelor's degree in hospitality, events management.
• 4 years of experience in a similar role:events coordination/ client facing roles in a multinational/international environment.
• Demonstrated familiarity and proficiency with Pack office,People Soft, Business Objects - power BI.
• Strong customer focus, with the ability to build and maintain effective relationships with stakeholders and participants in a multicultural environment.
• Excellent verbal and written communication skills in English.
• Strong organizational and prioritization skills, with the ability to manage multiple tasks simultaneously.
• Proactive mindset, demonstrating creativity, innovation, and a service-oriented approach to problem-solving.
• Highly adaptable, detail-oriented, and experienced in project management and virtual learning environments, with the ability to coordinate online programme delivery and troubleshoot operational challenges in collaboration with faculty and technical support teams
• Takes ownership of responsibilities while contributing positively to team objectives and success.
• Flexible and able to travel, with the ability to work occasionally on Saturdays, public holidays, and outside standard working hours when required.
• Able to handle sensitive situations with professionalism, diplomacy, and tact, while maintaining firmness when necessary.