Programme Manager

UNITED OVERSEAS INSURANCE LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

UNITED OVERSEAS INSURANCE LIMITED in Singapore is seeking an experienced Delivery Manager to drive AI-enabled transformation initiatives. You will lead end-to-end delivery across AI opportunities, infrastructure modernization, and regulatory-aligned governance, engaging stakeholders from C-suite to vendors.

The role requires 8+ years in complex project delivery, strong governance discipline, and a robust understanding of AI, Cloud, DevSecOps, and microservices within the insurance sector.

Qualifications

• Bachelor's degree in Computer Science or Information Technology or equivalent.
• 8+ years of experience delivering complex modernization or replacement projects as a delivery manager or project manager.
• Strong project management across waterfall and agile, and change management with stakeholder engagement.
• Experience managing multiple vendors and multi-workstreams with governance and regulatory awareness.
• Solid understanding of AI, Cloud, DevSecOps, CI/CD, API and microservices.
• Knowledge of Singapore insurance industry landscape and regulatory requirements.

Responsibilities

• Identify opportunities for AI solutions that drive strategic growth across systems, processes, sales and culture.
• Plan, setup and execute the AI roadmap from scoping to post go-live support.
• Lead delivery with governance, budgets, scope and timelines.
• Bridge STO/IT and business units, advising AI development and progress to senior management.
• Manage project risks, issues, and change management to ensure optimal delivery.
• Ensure internal and external customer satisfaction through ongoing projects.

Skills

Project management

Change management

Facilitation skills

Vendor management

Stakeholder engagement

Communication

Negotiation skills

Executive communication

People skills

Agile & Waterfall

Education

Bachelor's Degree in CS/IT

Job description

Job Description & Requirements

The Strategy & Transformation Office is responsible for driving UOI’s transformation strategy and execution. This spans a range of projects and initiatives across the company, including process improvement, technology delivery, business strategy and Artificial Intelligence (“AI”) solutions.

Main Responsibilities

• Identify opportunities in Artificial Intelligence solutions that impact the company’s strategic growth initiatives across systems, processes, sales and culture
• Plan, setup and execute the AI roadmap and initiatives – ranging from assessing opportunity, scoping requirements, conducting RFP, managing delivery to post go live support and ongoing enhancements
• Teamwork with fellow project managers, business analysts, developers, testers, users and other stakeholders and be accountable for overall delivery of the AI initiatives within budget, scope and timelines
• Be the bridge between STO/IT teams and business users/senior management, advising AI development in the industry as well as execution progress
• Manage project risks and issues to ensure optimal delivery, including proactively identifying and solving problems and change management
• Maintaining internal and external customer satisfaction through the projects and initiatives
• Manage resource allocation, project burn rates and budgets on an on-going weekly, monthly, and quarterly basis
• Manage vendors, including SOW development and change requests
• Setup programme governance, frameworks and documentation
• Contribute to a positive team environment and company culture aligned with our Core Values
• Collaborate with Reporting Managers on AI strategy in the company, factoring in related transformation initiatives
• Take on other projects or tasks that may be assigned by Reporting Managers

Requirements

• Bachelor's Degree in Computer Science or Information Technology or equivalent
• At least 8+ years of experience in managing complex system modernization or system implementation or replacement projects as a delivery manager or project manager
• Strong project management (waterfall/agile), change management (people side of change/projects) and facilitation skills
• Strong delivery manager with embedded governance discipline, ensuring all transformation. initiatives are executed in compliance with formal change control, project governance frameworks, and regulatory expectations
• Experience managing multiple vendors and multiple projects/workstreams with strong stakeholder engagement
• Good understanding of technologies and best practices: AI, Cloud, DevSecOps, CI/CD, API and microservices, etc
• Good understanding of the technology landscape that is applicable for general insurers in Singapore along with regulatory requirements and insurance industry trends in general
• Excellent interpersonal, influencing and negotiation skills with demonstrated experience engaging and influencing senior stakeholders and vendors to influence and achieve optimal business outcomes
• Excellent oral and written communication
• Excellent people skills and comfort in meeting and presenting to a range of stakeholders from C-suite to junior developers