Programme Manager

User Experience Researchers Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

User Experience Researchers Pte Ltd in Singapore is seeking a seasoned Programme Manager to plan, oversee crowdsourced vulnerability discovery programmes, and coordinate with government agencies. You will manage vendors, prepare reports and dashboards, drive process improvements with AI-assisted tools, and ensure data-driven decisions while navigating security clearance requirements.

This role requires strong PM skills, vendor management, and clear communication with stakeholders across public

Qualifications

• Minimum five years managing IT or technology programmes or projects.
• Strong project management skills to plan, execute, and monitor programme operations.
• Excellent English communication; explain technical findings to non-technical stakeholders.
• Experience managing vendors or contracts, tracking deliverables and service levels.
• Experience using data to track programme metrics and produce reports for management.
• Demonstrated ability to propose and implement process improvements, including using AI-assisted development or approved government platforms to streamline operations.
• Singapore Citizen or Singapore Permanent Resident, due to security clearance eligibility.

Responsibilities

• Plan, schedule, and oversee crowdsourced vulnerability discovery programme runs.
• Coordinate with government agencies on programme participation and scoping timelines, including data and documentation submission.
• Manage the programme vendor relationship, including contract administration, performance monitoring, and issue escalation.
• Support the triage team in preparing reports and coordinate with agencies on disputes.
• Support procurement and tender exercises, including drafting specifications and evaluating vendor proposals.
• Prepare programme reporting, dashboards, and management updates for management and stakeholders.
• Drive stakeholder communications and programme outreach to raise awareness and participation rates.
• Identify and implement process improvements, including using AI-assisted development and government platforms to automate workflows and enhance efficiency.

Skills

Project management

Vendor management

Data analysis

Stakeholder communication

English communication

Education

PMP/CITPM certification

Tools

AI-assisted development tools

Government platforms

Job description

Key Responsibilities:

• Plan, schedule, and oversee crowdsourced vulnerability discovery programme runs.
• Coordinate with government agencies on programme participation and scoping timelines, including following up to ensure required data and documentation are submitted on time.
• Manage the programme vendor relationship, including contract administration, performance monitoring, and issue escalation, covering end-to-end preparation of each programme run and onboarding of researchers (recruitment, vetting, test account provisioning).
• Support the triage team in preparing reports, and coordinate with agencies on programme matters if disputes arise.
• Support procurement and tender exercises, including drafting requirement specifications and evaluating vendor proposals.
• Prepare programme reporting, dashboards, and management updates for management and stakeholders.
• Drive stakeholder communications and programme outreach such as agencies' briefings to raise awareness and grow agency participation rates.
• Proactively identify and propose process improvement opportunities across programme operations, and lead their implementation - including leveraging AI-assisted development techniques and approved government platforms to automate workflows, improve reporting, and enhance programme efficiency.

Requirements:

• At least five (5) years of experience managing IT or technology programmes/projects; experience managing a bug bounty, vulnerability disclosure, or related cybersecurity programme is a strong plus.
• Strong project management skills to plan, execute, and monitor programme operations.
• Good verbal and written communication skills in English, with the ability to explain technical findings to non-technical stakeholders.
• Experience managing vendors or contracts, including tracking deliverables and service levels.
• Comfortable working with data to track programme metrics and produce reports for management.
• Demonstrated ability to propose and implement process improvements, including using AI-assisted development or approved government platforms to streamline operations.
• Singapore Citizen or Singapore Permanent Resident, as the role involves handling government systems/data requiring security clearance eligibility.

Preferred:

• Project Management Professional (PMP), Certified IT Project Manager (CITPM), or equivalent certification.
• Familiarity with vulnerability management, penetration testing, or bug bounty concepts.
• Experience working with or within the public sector.