Programme Manager

User Experience Researchers Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

User Experience Researchers Pte Ltd is seeking an experienced Programme Manager in Singapore to oversee crowdsourced vulnerability discovery initiatives for government-facing projects. You will coordinate with agencies, manage vendors, contracts, onboarding of researchers, and produce management dashboards and reports.

The role requires 5+ years in IT/programme management, strong communication, data-driven oversight, and security-clearance eligibility.

Qualifications

• Minimum 5 years managing IT or technology programmes/projects.
• Strong project management skills to plan, execute, and monitor programme operations.
• Excellent English communication to explain technical findings to non-technical stakeholders.
• Experience managing vendors/contracts, including tracking deliverables and SLAs.
• Data-driven with ability to produce reports for management.
• Experience with AI-assisted development or government platforms to streamline operations.
• Singapore Citizen or PR due to security clearance eligibility.

Responsibilities

• Plan, schedule, and oversee crowdsourced vulnerability discovery programmes.
• Coordinate with government agencies on participation and timelines.
• Manage the programme vendor relationships, including contracts, onboarding researchers, and performance monitoring.
• Support the triage team in reports and coordinate on disputes with agencies.
• Support procurement and tender exercises, including drafting specifications and evaluating proposals.
• Prepare programme reporting, dashboards, and management updates for stakeholders.
• Drive stakeholder communications and agency outreach to raise participation rates.
• Identify and implement process improvements, including AI-assisted development to automate workflows and reporting.

Skills

Programme management

Vendor management

Data analysis

Technical communication

Education

PMP / CITPM

Job description

Key Responsibilities

• Plan, schedule, and oversee crowdsourced vulnerability discovery programme runs.


• Coordinate with government agencies on programme participation and scoping timelines, including following up to ensure required data and documentation are submitted on time.


• Manage the programme vendor relationship, including contract administration, performance monitoring, and issue escalation, covering end-to-end preparation of each programme run and onboarding of researchers (recruitment, vetting, test account provisioning).


• Support the triage team in preparing reports, and coordinate with agencies on programme matters if disputes arise.


• Support procurement and tender exercises, including drafting requirement specifications and evaluating vendor proposals.


• Prepare programme reporting, dashboards, and management updates for management and stakeholders.


• Drive stakeholder communications and programme outreach such as agencies' briefings to raise awareness and grow agency participation rates.


• Proactively identify and propose process improvement opportunities across programme operations, and lead their implementation — including leveraging AI-assisted development techniques and approved government platforms to automate workflows, improve reporting, and enhance programme efficiency.

Requirements

• At least five (5) years of experience managing IT or technology programmes/projects; experience managing a bug bounty, vulnerability disclosure, or related cybersecurity programme is a strong plus.


• Strong project management skills to plan, execute, and monitor programme operations.


• Good verbal and written communication skills in English, with the ability to explain technical findings to non‑technical stakeholders.


• Experience managing vendors or contracts, including tracking deliverables and service levels.


• Comfortable working with data to track programme metrics and produce reports for management.


• Demonstrated ability to propose and implement process improvements, including using AI‑assisted development or approved government platforms to streamline operations.


• Singapore Citizen or Singapore Permanent Resident, as the role involves handling government systems/data requiring security clearance eligibility.

Preferred

• Project Management Professional (PMP), Certified IT Project Manager (CITPM), or equivalent certification.


• Familiarity with vulnerability management, penetration testing, or bug bounty concepts.


• Experience working with or within the public sector.