Program Partner - Talent Acquisition Process Management

ByteDance; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ByteDance is seeking a Program Partner for the Talent Acquisition Process Management team in Singapore. The role focuses on building compliant, high-quality hiring operations and improving background check processes across markets.

You will collaborate with recruiters, candidates, and external vendors to ensure accurate case management and policy adherence, driving efficiency and consistency in hiring practices.

Qualifications

• 2+ years in background check operations, TA operations, or similar with case management or compliance-driven processes.
• Experience managing end-to-end case workflows with attention to detail and accuracy.
• Experience collaborating with cross-functional stakeholders and external vendors.
• Strong judgment and ability to align with policies.

Responsibilities

• End-to-End Case Management: Manage background check cases from initiation to completion with accuracy and timeliness.
• Stakeholder & Vendor Coordination: Work with recruiters, candidates and external vendors to ensure clear communication.
• Quality & Compliance Assurance: Ensure processes meet internal standards and local regulatory requirements.
• Operational Excellence & Problem Solving: Identify gaps, propose improvements, support implementation.
• Program Support & Execution: Contribute to TA process initiatives and ensure scalable operations.

Skills

Background check ops

TA operations

Case management

Vendor coordination

Compliance awareness

Job description

Responsibilities

About the Team The Talent Acquisition Process Management team plays a critical role in building a scalable, compliant, and high-quality hiring ecosystem.

We focus on:

• Hiring Process Excellence: Defining process and governance standards and enhancing candidate experience.
• Interview Evaluation: Strengthening assessment frameworks and interviewer enablement.
• Hiring Compliance: Establishing clear policies and operational rigor to ensure adherence to company standards and local regulatory requirements across markets.

Our goal is to enable hiring teams to operate with clarity and precision - while continuously improving how we hire.

As a Program Partner, you will be a key operator ensuring the integrity and efficiency of background check processes across different markets. This role requires strong judgment, attention to detail, and the ability to drive operational excellence through coordination and continuous improvement.

1. End-to-End Case Management
   • Manage background check cases from initiation to completion, ensuring accuracy, timeliness, and policy adherence.
   • Proactively identify and resolve case issues, escalations, or inconsistencies.
2. Stakeholder & Vendor Coordination
   • Partner closely with recruiters, candidates and external vendors to ensure smooth execution and clear communication.
   • Act as a key point of contact to drive alignment and maintain service quality.
3. Quality & Compliance Assurance
   • Ensure all background check processes meet internal standards and local regulatory requirements.
   • Apply sound judgment in reviewing cases and flagging risks.
4. Operational Excellence & Problem Solving
   • Identify process gaps, inefficiencies, or recurring issues, and propose practical improvements.
   • Support implementation of process enhancements to improve hiring process governance.
5. Program Support & Execution
   • Contribute to broader TA process initiatives and projects as needed.
   • Support coordination across workflows to ensure consistent and scalable operations.

Qualifications

Minimum Qualification(s)

• 2+ years of experience in background check operations, Talent Acquisition operations, or similar roles involving case management, vendor/supplier coordination, or compliance-driven processes.
• Proven experience managing end-to-end case workflows with strong attention to detail and accuracy.
• Experience working with cross-functional stakeholders and/or external vendors, demonstrating clear and effective communication.
• Strong critical thinking and judgment, with the ability to assess situations and make sound decisions aligned with policies.

Preferred Qualification(s)

• Experience identifying and driving process improvements or operational enhancements.
• Familiarity with compliance frameworks or hiring-related regulatory requirements across different countries.
• Experience working in a regional or global environment.
• Demonstrated ability to analyze trends or recurring issues and translate them into actionable improvements.
• Experience supporting or coordinating work across third-party vendors or outsourced operations.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.