Program Engineer (Operations)

TOSS-EX PR PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TOSS-EX PR PTE. LTD. is seeking a Program Engineer (Operations) to maintain PMO-PSB systems, ensuring high availability, performance, and security across IT operations. The role supports business operations with timely system support and adherence to service standards and SLAs.

The engineer contributes to service delivery, continuous improvement, and cross-team collaboration to enhance system resilience and delivery outcomes.

Qualifications

• Diploma or Bachelor's in Computer Science / IT / Computer Engineering or related fields.
• Minimum 2 years in IT Operations / Service Delivery.
• Exposure to end-to-end SDLC and SLA/OLA environments.

Responsibilities

• Provide L1 support for PMO-PSB systems (24/7 standby roster, remote and onsite).
• Own patching, backup, disaster recovery, monitoring, and reports to meet SLAs/OLAs.
• Support governance: cybersecurity, privacy risk management, audits, configuration management.

Education

Bachelor's degree in CS/IT/CE

Diploma / related field

Tools

Service management platforms

Monitoring dashboards

Patch management

Cloud infrastructure

Windows/Linux administration

Job description

The Program Engineer (Operations) is responsible for maintaining and operating PMO-PSB systems to ensure high availability, performance, and security. The role directly supports business operations by providing timely system support and ensuring compliance with service standards and SLAs.

The engineer plays a key role in IT operations and service delivery, contributing to continuous improvement and supporting Certis’ mission of making the world safer, smarter, and better.

Key Responsibilities

1. L1 Operations & Support

• Provide L1 support for PMO-PSB systems (remote and onsite, 24/7 standby roster).
• Respond to user requests, operational alerts, and cybersecurity incidents.
• Support system verification testing after patching and maintenance cycles.
• Co-manage monitoring dashboards and alerting systems.
• Support change management using service management platforms.
• Maintain and update O&M playbooks.
• Prepare and submit operational reports.

2. Service Delivery Management

• Ensure patch management across applications, servers, and infrastructure.
• Support backup, recovery, redundancy, and disaster recovery processes.
• Manage IT asset lifecycle (expiry, renewal, replacement, disposal).
• Ensure system and application availability (planned/unplanned maintenance).
• Monitor and meet SLA/OLA commitments.
• Drive continuous improvement of system resilience and support.

3. Programme Delivery & Operations

• Support solution design, implementation, integration, testing, and commissioning.
• Ensure systems are secure-by-design and compliant with standards.
• Maintain and update technical documentation.
• Support governance activities:
• Cybersecurity and privacy risk management
• Compliance and audit support
• Configuration and change management
• Provision, install, configure, and monitor systems and cloud infrastructure.
• Collaborate across teams to improve efficiency and delivery outcomes.

Qualifications & Requirements

Education

• Diploma or Bachelor’s degree in:
• Computer Science
• IT / Computer Engineering
• Related fields

Experience

• Minimum 2 years in IT Operations / Service Delivery.
• Exposure to end-to-end SDLC.
• Experience with SLA/OLA-driven environments.

Technical Skills (Desirable)

Experience in one or more areas:

• Programming: C#, Java, JavaScript
• DevOps / DevSecOps
• Cloud: AWS, Azure
• Virtualisation technologies
• Database & storage systems
• Middleware and system integration
• Cybersecurity (hardening, vulnerability management)
• Windows/Linux administration
• Networking & infrastructure
• AI (basic exposure)

Other Skills

• Strong analytical and troubleshooting skills
• Good communication and stakeholder engagement
• Positive attitude and ownership mindset
• Basic understanding of project management lifecycle

Certifications (Preferred)

• ITIL
• Other relevant IT / Cloud / Security certification