Professional Services Consultant (TMS Implementation)

Ripple; Singapore; On-site; SGD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary with bonuses and EQ

Comprehensive health & retirement"

Employee giving match

Mobile phone stipend

R&R days

Job summary

Ripple Treasury is seeking a Professional Services Consultant to design and implement the Ripple Treasury management system for clients worldwide. You will translate requirements into configurations and deliver on time and budget.

You’ll conduct discovery, document scope, train clients and internal teams on modules, and support the solution through deployment. This client-facing role includes Tier 2 support, ensuring on-spec delivery, and identifying up-selling opportunities while coordinating

Qualifications

• Bachelor’s degree in Business preferred, or equivalent experience.
• Experience in Treasury, Relationship Banking, or Fintech.
• Project management and treasury system implementations experience.
• Understanding of the market environment for financial instruments, cash and payments.
• Strong interpersonal and communication skills; able to work with senior managers.

Responsibilities

• Participate in discovery sessions with clients on technical requirements and business processes relating to financial instruments portfolios, cash management, payments, accounting and reconciliation.
• Gather and document the full requirements and scope of implementation.
• Articulate configuration rationale and functional strategy aligned to client goals.
• Train clients and internal teams on modules and market best practices.
• Participate in building and implementation of the solution.
• Provide support and troubleshoot delivered work throughout implementation.
• Ensure implementation proceeds on-specification and budget.
• Ensure client expectations are met in terms of product setup and services.
• Tier 2 support for escalated client issues.

Skills

Treasury experience

Project management

Financial instruments knowledge

Interpersonal skills

Communication skills

Problem solving

Education

Bachelor’s degree in Business

Job description

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury has a vision to create the next-generation of technology tools for the global, corporate financial office. We are an established market leader in the SaaS treasury management space, and are expanding globally through a combination of cash management, connectivity, and financial risk management.

Ripple Treasury is currently looking for a Professional Services Consultant to join our growing Solutions Delivery team. As a Professional Services Consultant, you will be responsible for the overall design and analysis of customer requirements relating to all modules of the Ripple Treasury management system, and for implementing the functionality that meets these requirements on time and on budget.

WHAT YOU’LL DO:

• Participate in discovery sessions with clients on their technical requirements and business processes relating to the management of their financial instrument’s portfolio, including debt instruments, derivatives, and investments along with any Cash Management, Payments, Accounting and Reconciliation requirements they may have.
• Gather and understand the full requirements and document the scope of implementation
• Articulate configuration rationale and functional strategy as it directly relates to accomplishing goals and outcomes in line with the client requirements
• Train both clients and internal parties on the modules and on market best practice
• Participate in building and implementation of the solution
• Help support & troubleshoot delivered work throughout implementation
• Ensure implementation proceeds on-specification and budget
• Ensure client expectations are met / exceeded in terms of product set up and services delivered
• Tier 2 support for any escalated client issues related to financial instruments
• Provide up-selling opportunities and funnel to appropriate channels

WHAT YOU'LL BRING:

• Bachelor’s degree in Business preferred, or equivalent experience
• Enrolment in CFA, CTP or other professional program a plus
• Proven experience in Treasury, Relationship Banking, or Fintech
• Proven track record in Project management and Treasury system implementations – either on behalf of clients or as a business user
• Thorough understanding of the market environment for financial instruments, cash and payments and the systems that support such activities
• Adept with financial markets mathematics
• A good team player with ability to act on own initiativeStrong interpersonal skills and comfortable dealing with senior managers in client based environments
• Ability to quickly identify, analyze, and resolve problems / issues
• Able to multi-task, re-prioritize, and adapt to rapidly changing needs and fast paced environments
• Strong written and verbal communication skills
• Excellent listening, presentation, and consultative skills.
• Proven organizational, leadership, and interpersonal skills and proven success working directly with clients.
• Excellent verbal and written communication skills – ability to interface and influence at multiple organizational levels

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsets, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

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