Production Support Analyst (CRM), Banking (1-year renewable contract)

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD. is seeking a Production Support specialist with deep experience in Microsoft Dynamics CRM.

The role focuses on delivering high-quality support to stakeholders, ensuring system availability, and driving incident and problem resolution within defined SLAs. The candidate will handle incident management, capacity planning, and effective communication of technical issues to business users, while collaborating with both internal and external support teams to

Qualifications

• Experience with Microsoft Dynamics CRM is required.
• Strong understanding of production support processes and SLAs.
• Ability to analyze incidents and problems and provide effective solutions.
• Experience in communicating technical issues to non-technical stakeholders.

Responsibilities

• Provide 1st class production support for applications in scope.
• Manage availability, incident, problem, and capacity aspects of services.
• Respond to incidents and user queries with proper analysis and timely resolution.
• Coordinate with 1st & 3rd level support and development teams to resolve issues within SLA.

Skills

Microsoft Dynamics CRM

Job description

Dear Applicant,

Please note that visasponsorship is not available at this time.

JD

Key Responsibilities:

• Must have experience in Microsoft Dynamics CRM
• Deliver a 1st class Production Support service to stakeholders
• Responsible for availability, incident, problem, and capacity management for the applications in scope
• Response and resolve incidents, problem, and user queries through proper analysis
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
• Drive technical remediation in line with agreed non-functional requirements
• Evidence continual service improvement of processes and tasks (via automation)
• Ensures essential process / procedures are followed and contribute to defining standards.
• Coach and be receptive to coaching to uplift the team’s and your individual knowledge
• Communicate complex technical issues to business users in a language they understand
• Contribute in effective knowledge management best practices within team and organization
• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users’ queries are resolved within SLA